Assistant Shop Manager (Acklam)

Teesside Hospice Trading Trading Limited; Middlesbrough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading charity organization is seeking a part-time Assistant Shop Manager for their Middlesbrough location. The successful candidate will assist in managing retail operations, leading a team of staff and volunteers, and enhancing customer service. This role contributes to the charity's strategic goals while providing the opportunity for personal development and a supportive work environment.

Benefits

Employee Assistance Programme

Training and Personal Development

Discounts with other retailers

Staff Saving Scheme

Staff Discounts

Qualifications

• Experience in retail management or customer service preferred.
• Ability to motivate and lead staff and volunteers.
• Friendly and reliable attitude.

Responsibilities

• Assist in achieving sales targets and managing the shop.
• Deliver high-quality customer service.
• Collaborate with management and administration teams.

Skills

Customer Service

Team Management

Leadership

Job description

Hours: Part Time – 7.5 hours (Possibility of overtime)

Salary: National Minimum Wage

Department: Retail

Location: 109 Acklam Road, Middlesbrough, TS5 5HR

We are currently seeking an Assistant Shop Manager to assist the Shop Manager in achieving the target budget sales income contribution from the Teesside Hospice Charity Shop and to take the lead in the Shop Manager's absence.

You will assist with developing a sales team through effective management, motivation, and leadership of staff and volunteers. Your role is to exceed customer expectations by delivering high-quality customer service. You must adhere to all Teesside Hospice policies and procedures. Collaboration with the Charity Shop Manager, Retail Administration team, and Area is essential to ensure the effective day-to-day running of the business. Additionally, you will contribute to the further development of the charity shops department.

The Assistant Shop Manager is expected to actively contribute to Teesside Hospice's strategic objectives and future ambitions.

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Closing date for applications is 30th June 2025, but we reserve the right to close the advert earlier if we receive a high volume of applications.

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

This role requires an enhanced DBS check, which we will facilitate for you.

Employee Benefits

• Employee Assistance Programme: Access health & wellbeing services through our employee assistance programme.
• Training and Personal Development: Opportunities for additional training and taster sessions for different roles.
• Discounts: Access to discounts with other retailers and companies.
• Staff Saving Scheme: Build your savings directly from your salary.
• Staff Discounts: 20% discount at our retail shops and 10% at Northgate Tea Room.

Whether you want to talk to one of our professional staff or find out how you can get involved, please get in touch.