Assistant Shop Manager

TieTalent; Wantage; On-site; GBP 24,000; Full time

Job summary

A charitable retail organization in Wantage is seeking an Assistant Shop Manager to support shop operations and enhance customer experiences. The ideal candidate will have retail experience, be a people-person, and possess a commercial mindset. This role offers competitive benefits, including 36 days of annual leave, a contributory pension scheme, and a collaborative work environment.

Benefits

36 days of annual leave

Up to 6% contributory pension scheme

Flexible working arrangements

Employee discounts

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Experience working in a shop environment.
• Strong interpersonal skills.
• Understanding of financial targets.
• Flexibility to meet store needs.

Responsibilities

• Collaborate with the shop manager to run a profitable shop.
• Oversee a team of dedicated volunteers.
• Provide an excellent customer experience.
• Engage actively on the shop floor.

Skills

Retail experience

Excellent customer experience

People-person traits

Commercial savvy

IT skills

Job description

About

Assistant Shop Manager

Location: Wantage

Hours: 7 per week (alternate Saturdays & other weekday flexible)

Contract: Permanent

Salary: £23,391 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor and coordinating activity "behind the scenes"; no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Working collaboratively with the shop manager to oversee a team of dedicated volunteers, including their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• Retail experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.
• The mindset of a commercially savvy individual, with a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

The closing date for your application is 23.59 on Wednesday 6th August 2025. Please note, we reserve the right to close applications early.

In return for your dedication and expertise, what will you get?

• 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development opportunities and comprehensive learning.
• Access to discounts via Blue Light Discount Card and employee benefits platform.
• Support for mental health and wellbeing.
• Collaborative team environment championing our mission.
• Cycle2Work scheme: lease a bicycle.
• Interest-free season ticket loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse and inclusive workforce. We are committed to creating an environment where everyone can bring their true selves to work without fear of discrimination, supported by our various networks and initiatives.

Together, we are the world's emergency responders

Wantage, England, United Kingdom

Work experience: General Management

Languages: English