Assistant Shop Manager

British Red Cross; Wales; On-site; GBP 24,000; Full time

Job summary

A leading charity organization seeks an Assistant Shop Manager in Builth Wells. This role involves ensuring excellent customer experiences, managing shop operations, and overseeing volunteer activities. Applicants should have retail experience and a passion for customer service. The position offers flexible working options, 36 days of leave, and a contributory pension scheme. Join a team committed to making a meaningful impact in the community.

Benefits

Flexible working options

36 days annual leave

Contributory pension scheme

Learning & Development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Proven experience in a retail environment.
• Strong ability to lead teams and engage with customers.
• Excellent understanding of financial targets and metrics.

Responsibilities

• Support the shop manager in running a profitable shop.
• Ensure a positive shopping environment for customers.
• Coordinate and manage the volunteer team.

Skills

Retail experience in a shop environment

Excellent customer service

Team leadership

IT skills

Commercial awareness

Job description

Overview

Assistant Shop Manager

Location: Builth Wells

Salary: £23,391 per annum, pro rata

Hours: 14 per week

Contract: Permanent

Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" — Joanne, Regional Retail Manager

Responsibilities

• Collaborate with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Work on the shop floor, coordinating activity behind the scenes; no two days are the same.
• Foster a brilliant shopping environment and provide an excellent customer experience in store.
• Collaborate with the shop manager to oversee a team of dedicated volunteers, delivering their induction, management, and development.

Qualifications

• Retail experience in a shop environment.
• People-skilled with a passion for delivering excellent customer service, team leadership, and engaging with diverse individuals.
• Commercially aware with good understanding of financial targets and measures, plus proven IT skills.
• Ability to work flexibly to the needs of the store.

Application Details

Interested? The closing date for applications is 23:59 on Sunday 12 October 2025.

Benefits

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders