Assistant Shop Manager

British Red Cross; United Kingdom; On-site; GBP 24,000 - 28,000; Full time

Job summary

A charitable organization based in Bridgnorth is seeking an Assistant Shop Manager to enhance the retail experience in their charity shop. The successful candidate will need previous retail experience, strong customer service skills, and the ability to lead a team of volunteers. This role offers flexible working and provides opportunities for personal growth and team collaboration.

Benefits

Days annual leave plus option to buy extra

Contributory pension scheme

Flexible working hours

Access to discounts

Wellbeing assistance

Cycle to Work scheme

Qualifications

• Experience working in a shop environment is essential.
• Excellent customer experience capabilities.
• Ability to support a team and work flexibly.

Responsibilities

• Collaborate with the shop manager to run the shop effectively.
• Provide an excellent shopping environment for customers.
• Oversee and support a team of volunteers.

Skills

Retail experience

Customer service

Team leadership

IT skills

Job description

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About The Role

Assistant Shop Manager

Location: Bridgnorth, Shropshire

Hours: per week

Contract: Permanent

Salary: £, per annum based on hours per week

Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds? "I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, coordinating activity "behind the scenes," no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Working collaboratively with the shop manager, overseeing a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be a retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

The closing date for your application is on Monday 31st August. Early application is encouraged as we reserve the right to close the advert early.

In return for your dedication and expertise, what will you get?

• Holidays: days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to % contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle to Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting and the support of our internal networks including the Race and Equality Network (REEN), LGBT+ Network, Disability and Wellness Network (DAWN), Gender Network, Carers Network, and Youth Network.

Together, we are the world's emergency responders