Assistant Shop Manager

AVS Newcastle ltd; South Shields; On-site; GBP 19,000 - 24,000; Full time

Job summary

A charitable organization in South Shields is seeking an Assistant Shop Manager to join their team. You will manage shop operations, support volunteers, and ensure excellent customer service. Ideal candidates have retail experience, a passion for helping others, and strong IT skills. This role includes flexible working hours and opportunities for development, along with a competitive salary and attractive benefits.

Benefits

36 days annual leave

Pension scheme

Flexible working

Learning & Development opportunities

Access to discounts

Wellbeing support

Collaborative team environment

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Experience in a shop environment.
• Passion for customer service.
• Ability to engage with diverse people.
• Flexible work style.

Responsibilities

• Collaborate with shop manager to oversee operations.
• Provide excellent customer service.
• Support and manage shop volunteers.
• Coordinate shop floor activities.

Skills

Customer service

Retail experience

Team support

Financial savvy

Tools

IT skills

Job description

Location: South Shields NE33 1DH

Hours: 7 per week

Contract: Permanent

Salary: £23,391 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while making a difference in the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor and coordinating activity "behind the scenes"; no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Working collaboratively with the shop manager to oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• Experience and know-how from working in a shop environment, making you a retail superstar.
• A people-person with a passion for providing excellent customer service, supporting a team, and engaging with people from all walks of life.
• A commercially savvy mindset with a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to meet the needs of the store.

The closing date for your application is 23.59 on Wednesday 13th August 2025. Early application is encouraged, as we reserve the right to close the advert early.

What will you get in return for your dedication and expertise?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing support.
• Team Working: Join a collaborative team championing our mission.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse and inclusive workforce. We are committed to creating an environment where everyone can bring their true selves to work without fear of discrimination. We support this through regular data reporting and the active involvement of our internal networks, including REEN, LGBT+ Network, DAWN, Gender Network, Carers Network, and Youth Network.

Together, we are the world's emergency responders