Assistant Shop Manager

British Red Cross; Royal Leamington Spa; On-site; GBP 24,000; Full time

Job summary

Join the British Red Cross as an Assistant Shop Manager and leverage your retail expertise to make a meaningful impact. You will lead a team of volunteers, provide exceptional customer service, and contribute to a retail operation that supports communities. This role comes with benefits such as annual leave, a pension scheme, and flexible working options.

Benefits

36 days annual leave including bank holidays

Up to 6% contributory pension scheme

Flexible working arrangements

Career development opportunities

Access to discounts and employee benefits

Support for mental health and wellbeing

Collaborative team environment

Cycle2Work scheme

Qualifications

• Experience in a retail environment is essential.
• Strong customer service orientation and team support skills.
• Understanding of financial targets necessary.

Responsibilities

• Collaborate with shop manager to run a profitable and customer-focused shop.
• Oversee daily operations and volunteer management.
• Create a welcoming shopping environment.

Skills

Retail experience

Interpersonal skills

Commercial awareness

IT skills

Job description

Assistant Shop Manager

Location: Leamington Spa

Hours: 35 per week

Contract: Permanent

Salary: £23,850 per annum

About the Role

Are you a retail expert passionate about making a meaningful impact? We are seeking a dynamic Assistant Shop Manager to join our friendly charity shop team. This opportunity allows you to develop your retail skills while supporting communities across the UK and abroad. Do you want to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that represents the British Red Cross on the high street.
• Working on the shop floor and coordinating activities behind the scenes; no two days are the same.
• Fostering a welcoming shopping environment and providing an excellent customer experience.
• Overseeing a team of dedicated volunteers, including their induction, management, and development.

What do you need to be successful?

• Retail experience and know-how from working in a shop environment.
• Excellent interpersonal skills, enjoying providing great customer service and supporting a team.
• Commercial awareness with a good understanding of financial targets and IT skills.
• Flexibility to meet the needs of the store.

Application Deadline

The closing date for applications is 23:59 on Sunday, 15th June 2025. Early applications are encouraged as we may close the advert early.

What we offer

• 36 days annual leave (including bank holidays) plus options to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development opportunities and training.
• Access to discounts and employee benefits.
• Support for mental health and wellbeing.
• Collaborative team environment.
• Cycle2Work scheme and season ticket loans.

At The British Red Cross, we value diversity and inclusivity, ensuring all staff and volunteers can bring their true selves to work. We are committed to an inclusive environment through regular data reporting and supporting various employee networks.

Join us in being the world's emergency responders