Assistant Shop Manager

Rainbows Hospice for Children and Young People; Nottingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A charitable organization in Nottingham is seeking an Assistant Shop Manager for its charity shop. This role involves assisting in the management of the shop, driving sales, and supporting volunteers to deliver excellent customer service. Candidates should have prior retail experience and strong customer service skills. The position is part-time, with 15 hours per week over two shifts.

Benefits

Life Assurance

27 days holiday

Contributory pension scheme

Employee assistance programme

Wellbeing support

Qualifications

• Experience working in a retail environment.
• Strong ability to provide excellent customer service.
• Valid driving license and access to a vehicle.

Responsibilities

• Assist the manager in maintaining shop income and profitability.
• Monitor stock turnover to keep the shop attractive.
• Motivate volunteers to enhance customer experience.

Skills

Customer service skills

Ability to motivate volunteers

Education

Previous experience in a retail environment

Job description

Social network you want to login/join with:

Rainbows Hospice for Children and Young People

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b15a2b692437

Job Views:

9

Posted:

31.07.2025

Expiry Date:

14.09.2025

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Job Description:

The vacancy

Are you passionate about customer service, thrive on challenges, and enjoy working with a diverse team? If so, our Assistant Shop Manager role at Arnold could be perfect for you.

At Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life-limiting and life-threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands. Simply put, we’re here to brighten short lives and support families wherever they are.

This vital work wouldn’t be possible without our retail shops! With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams ensures we can continue operating for the remaining 45 weeks each year.

We are looking for a passionate and customer-focused Assistant Shop Manager to join our Arnold Charity Shop! You will assist in managing one of Rainbows’ shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock.

Location & Hours

• You will be based at the Rainbows Charity Shop in Arnold but may need to support other locations due to staff absences or holidays.
• Attendance at the Hospice in Loughborough may be required for meetings and induction.
• 15 hours per week, across two shifts.

About the role

Some of the key responsibilities include (but not limited to):

• Assist the manager to: Maintain and grow shop income and profit potential. Implement agreed promotions, including Rainbows’ seasonal campaigns. Ensure sufficient saleable stock by generating donations from the public and other sources. Achieve budgeted income and profit figures, proactively addressing any shortfalls.
• Monitor stock turnover to maintain a fresh and appealing shop floor.
• Encourage donors to sign up for the Gift Aid scheme.
• Support and motivate volunteers to deliver excellent customer service.
• Further responsibilities can be found by downloading the Job Description.

Requirements

• Previous experience in a retail environment.
• Strong customer service skills with the ability to uphold high service standards.
• Ability to recruit, train, and motivate volunteers.
• A valid driving licence and access to a vehicle.
• Further requirements can be found in the Person Specification.

Our Benefits include:

• Eligibility to join blue light card discount scheme and Company Shop.
• Life Assurance.
• 27 days holiday
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders

This role is subject to a Standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Previous applicants need not apply.

Equality, diversity & inclusion

Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation.Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals.As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities.Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.

About us

Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.

We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.

Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end-of-life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.

Simply put, we’re here to brighten short lives, and support families, wherever they are.

When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.

Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.

Our Vision
To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed.

Our Mission
Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.

Our vision is to create the “Rainbows Experience” wherever you are. Our mission is that across the East Midlands we will:

• Transform care for those babies, children and young people who have a life-limiting or life-threatening condition
• Relieve the pain and symptoms associated with life-limiting or life-threatening conditions
• Support every baby, child and young person to achieve their full potential
• Create memories for families to treasure
• Provide comfort and compassion at the time of and following the death of a baby, child or young person

Across the East Midlands we will:

transform care for those children and young people who have a life-limiting or life-threatening condition

relieve the pain and symptoms associated with life-limiting or life-threatening conditions

support every child and young person to achieve their full potential

create memories for families to treasure

provide comfort and compassion at the time of and following the death of a child or young person