Assistant Shop Manager

British Red Cross; Lewes; On-site; GBP 24,000; Full time

Job summary

A charitable organization is seeking an Assistant Shop Manager in Lewes to lead retail operations. The ideal candidate will have retail experience, strong customer service skills, and the ability to work well with volunteers. This role offers 21 hours per week with competitive benefits including 36 days of annual leave and opportunities for career development.

Benefits

36 days annual leave

Up to 6% contributory pension scheme

Flexible working arrangements

Opportunities for career development

Employee discounts

Cycle2Work scheme

Qualifications

• Experience in a retail environment.
• Ability to provide excellent customer service.
• Flexibility to adapt to store needs.

Responsibilities

• Approve and oversee shop operations and performance.
• Manage and support a team of volunteers.
• Ensure a welcoming shopping environment.

Skills

Retail experience

Customer service

Commercial awareness

Team collaboration

Job description

Assistant Shop Manager

Location: Lewes, East Sussex

Hours: 21 per week (includes Sundays)

Contract: Permanent

Salary: £23,850 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This opportunity allows you to sharpen your retail skills while supporting communities across the UK and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that represents the British Red Cross on the high street.
• Working on the shop floor and coordinating activities behind the scenes; no two days are the same.
• Fostering a welcoming shopping environment and providing an excellent customer experience.
• Overseeing a team of dedicated volunteers, including their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• Experience in a retail environment and the skills to succeed.
• A people-person who enjoys providing excellent customer service and supporting a team.
• Commercial awareness with a good understanding of financial targets and IT skills.
• Flexibility to adapt to the needs of the store.

The closing date for applications is 23.59 on Monday 18th August 2025. We reserve the right to close the advert early given high application volume.

What will you get in return?

• 36 days annual leave (including bank holidays) plus options to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Opportunities for career development and comprehensive training.
• Access to employee discounts and wellbeing support.
• Team-oriented environment aligned with our mission.
• Cycle2Work scheme and interest-free season ticket loans.

At The British Red Cross, we value diversity and inclusion, ensuring all staff and volunteers can bring their true selves to work without fear of discrimination. We support various networks including REEN, LGBT+ Network, DAWN, Gender Network, Carers Network, and Youth Network.

Together, we are the world's emergency responders.