Assistant Shop Manager

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Job Title: Assistant Shop Manager at Mind Retail

As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, including volunteers, to meet sales and profit targets for your shop, where every item sold supports mental health. The funds raised from our charity shops fund Mind's vital mental health services, helping the 1 in 4 of us who will experience a mental health problem in their lifetime.

You will also collaborate with the team to maintain excellent shop standards and deliver outstanding customer service, creating a community hub. The Assistant Manager takes full responsibility for the shop's daily operations and overall performance in the absence of the Shop Manager.

We invest in your growth and development. Through various programmes and workshops, you'll have opportunities for personal and professional development. Your role is crucial in the fight for mental health, enabling us to respond effectively to the mental health emergency.

We are looking for someone who:

• is passionate about retail
• can lead and motivate others
• can plan and prioritize their own workload and that of the team
• has a strong customer focus
• demonstrates our core values and behaviors

If you lack management or supervisory experience, don't worry! We're interested in individuals eager to build a career in retail, willing to work hard, and eager to learn.

Join us in the fight for mental health. Will you be part of our team?

About our benefits

As an Assistant Shop Manager, you'll enjoy benefits such as:

• Competitive hourly pay aligned with the Real Living Wage
• 25 days' paid holiday per year (pro-rata for part-time)
• Development workshops and courses to advance your career
• Personalized induction programmes tailored to your role
• Opportunities for further qualifications and skills development
• A strong commitment to work-life balance
• Family-friendly policies and enhanced pay
• Competitive pension scheme and life assurance
• 25% staff discount in all Mind shops
• Access to discounts at over 160 retailers via our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest-free season ticket loan

About Mind Retail

Mind Retail operates nearly 200 shops across England and Wales, generating around £21 million annually. We have ambitious growth plans and are committed to fighting for mental health. Join us at an exciting time as we strive to ensure everyone with a mental health problem receives the support and respect they deserve.

Equality, Diversity, and Inclusion

We value diversity and are committed to creating an inclusive environment where everyone is appreciated for who they are. We encourage authenticity and diversity in our workplace.

Safer Recruitment at Mind Retail

We prioritize safeguarding and the welfare of our employees and volunteers. The successful candidate will need to provide references and undergo an enhanced DBS check, including checks of the Children’s Barred List and/or ‘Work with Adults’ workforce check, depending on the role. A DBS check verifies criminal records, and the Barred List indicates individuals barred from working with children. Please use our disclosure calculator to understand what may be disclosed.

Mind Retail is an equal opportunities employer, welcoming applicants from all backgrounds. We are committed to fair treatment regardless of race, gender, religion, sexual orientation, dependents, age, disability, or background.

This vacancy is exempt from the Rehabilitation of Offenders Act 1974 and related amendments.

For more information and a full person specification, please click on the Job Description button below. We encourage early applications as we may close the vacancy early if we receive a high volume of strong candidates.