Assistant Shop Manager

AVS Newcastle ltd; Bridgnorth; On-site; GBP 24,000; Full time

Job summary

A charitable organization in Bridgnorth seeks an Assistant Shop Manager to enhance retail operations and customer experiences. The ideal candidate has retail experience, a passion for customer service, and the ability to lead a team of volunteers. This permanent role offers competitive salary, flexible hours, and generous annual leave, among other benefits.

Benefits

36 days annual leave

6% contributory pension

Flexible working arrangements

Career development opportunities

Discounts through employee benefits

Mental health support

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Experience in a retail environment.
• Strong people skills and customer service orientation.
• Ability to understand financial targets and IT proficiency.

Responsibilities

• Collaborate with the shop manager to run a customer-focused shop.
• Work on the shop floor and manage behind-the-scenes activities.
• Oversee and develop a team of volunteers.

Skills

Retail experience

Excellent customer service

Team leadership

Financial acumen

IT skills

Job description

Location: Bridgnorth, Shropshire

Hours: 28 per week

Contract: Permanent

Salary: £23,620 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while supporting communities across the UK and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor and coordinating activity "behind the scenes" — no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Overseeing a team of dedicated volunteers, delivering their induction, management, and development, in collaboration with the shop manager.

To be a successful Assistant Shop Manager, what will you need?

• Experience and know-how from working in a retail environment.
• Traits of a people-person, who enjoys providing excellent customer service, supporting a team, and engaging with people from all walks of life.
• A commercially savvy mindset, with a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to meet the needs of the store.

The closing date for applications is 23:59 on Monday 18th August 2025. Early applications are encouraged as we reserve the right to close the advert early.

What will you get in return?

• 36 days of annual leave (including bank holidays) with an option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development opportunities and comprehensive training.
• Access to discounts via Blue Light Discount Card and employee benefits platform.
• Support for mental health and wellbeing.
• Collaborative team environment championing our mission.
• Cycle2Work scheme leasing bicycles.
• Interest-free season ticket loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse and inclusive workforce. We are committed to providing an environment where everyone can bring their true selves to work without fear of discrimination. We support this through regular data reporting and various employee networks.

Together, we are the world's emergency responders