Assistant Shift Manager (nights)

Booker Group plc; Hoddesdon; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tesco discount (10%)

Tesco discount (15%) during 4 days/4th

F&F Clothing & Tesco Café 20% discount

Pension with company match up to 6%

Life assurance (1 year, 3 years if in-

Health & wellbeing support, EAP

Healthcare cash plan

Exclusive deals site; cinema vouchers;

Job summary

Booker Group plc, the UK's leading food & drink wholesaler, is hiring an Assistant Shift Manager for Best Food Logistics at Hoddesdon. You will join a fast-paced transport team, overseeing loading, attendance, and timely departures on a 4-on/4-off rota with 12-hour night shifts.

You will support the Shift Manager across transport operations, ensuring compliance, coordinating agency staffing, and maintaining performance across the shift.

Qualifications

• GCSE level or equivalent is required.
• Management-level office experience is important.
• Confidentiality, accuracy and effective communication are essential.
• Ability to lead an effective team.
• Ability to challenge, influence and give feedback.
• Technical capability around systems and process flows.
• Proficiency in Microsoft Office.
• Ability to build relationships across departments.
• Strong problem solving and resilience.
• CPC trained qualification is required.
• Experience with SAP is preferred.
• Experience with Tachomaster and Microlise is preferred.

Responsibilities

• Oversee the dispatch board, record colleague arrivals, and ensure timely route departures.
• Manage and report colleague absences effectively.
• Coordinate with staffing agencies to fill operational gaps as needed.
• Conduct colleague meetings, welfare check-ins, investigations, and disciplinary hearings.
• Support monitoring and enforcement of transport compliance standards.
• Collaborate with the warehouse team to resolve loading and operational issues.
• Perform routine driver licence checks to ensure compliance.
• Assign and track vehicles using the fleet monitoring system.
• Prepare and process reports related to driver infringements.
• Investigate personal and vehicle incidents.
• Provide operational support across all areas of the transport function as required.

Skills

Leadership

Confidentiality & accuracy

Effective communication

Team leadership

Feedback & influence

Systems & processes

MS Office

Relationship building

Problem solving & resilience

Education

GCSE level or equivalent

CPC training

Other equivalent training

Tools

Microsoft Office

SAP

Tachomaster

Microlise

Job description

The following content displays a map of the jobs location - Unit A, RD Park Hoddesdon

12 hours per shift on a four-on, four-off rota, which will include Saturdays and public holidays when the shift patterns fall on those days. Typical hours 20.00pm - 08.00am

Competitive

Working Hours:

48 hours a week

Location:

Closing Date:

06/10/2026

Job Category:

Dept/Region:

Best Food Logistics

Business Area:

Best Food Logistics

What's in it for you

The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing & Tesco Café
• Pension - save up to 6% and Best will match your contribution
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family & the opportunity to join a healthcare cash plan
• An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme

About the role

We operate the UK's ONLY flexible multi-temp, shared customer delivery logistics network. We buy, warehouse, pick and distribute the entire stock that goes into our customer's stores across the UK, priding ourselves on quality of service.

We are looking for an Assistant Shift Manager to Join our fast-paced, reactive transport team. You’ll play a key role in delivering the daily plan, overseeing loading activities, and managing attendance and absence records.

You’ll also support the Shift Manager across all areas of transport operations and people management, helping ensure smooth and compliant performance throughout the shift.

You will be responsible for

• Oversee the dispatch board, record colleague arrivals, and ensure timely route departures
• Manage and report colleague absences effectively
• Coordinate with staffing agencies to fill operational gaps as needed
• Conduct colleague meetings, including welfare check-ins, investigations, and disciplinary hearings
• Support the monitoring and enforcement of legal transport compliance standards
• Collaborate with the warehouse team to resolve loading and operational issues
• Perform routine driver licence checks to ensure compliance
• Assign and track vehicles using the fleet monitoring system
• Prepare and process reports related to driver infringements
• Investigate personal and vehicle incidents
• Provide operational support across all areas of the transport function as required

You will need

• Educated to GCSE level or equivalent
• Office and administrative experience at management level
• High degree of confidentiality, accuracy & effective communication
• Ability to lead an effective team
• Ability to challenge influence and give feedback
• Technical capability around systems and process flows
• Intermediate level of all Microsoft packages
• Ability to build effective relationships within & across departments
• High level of problem solving and resilience
• CPC trained qualification
• SAP experience
• Tachomaster and Microlise experience

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things we love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*