Assistant Service Manager - Urgent and Emergency Care

The post-holder will play a crucial role in supporting the day-to-day operational management of the Hillingdon Hospital Urgent and Emergency Care services. These comprise the Urgent Treatment Centre, Emergency Department and Same Day Emergency Care venues. This position involves working closely with the service management team, clinical and non-clinical teams to achieve service objectives and improve patient outcomes.

There will be an element of line management for the Urgent and Emergency Care nonclinical staff. The role will provide effective leadership to the team, supporting them to ensure administrative duties are completed effectively, the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the relevant Service Managers.

The Assistant Service Manager will be required to liaise with service managers and clinical leads to ensure that performance and access targets are met, identifying areas for improvement. They will also need to work with data and data quality to complete timely data submissions and assist in the production of specific service reports.

Key Responsibilities:

1. Service Management
2. UEC Data Support
3. Staff Management
4. Financial Management
5. Rota Management

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount, and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while driving forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

For further details / informal visits contact:
Name: Payal Patel
Job title: UEC General Manager
Email address: payal.patel18@nhs.net
Telephone number: 07977664993