Assistant Service Manager for Quality & Safety & Medical Staffing

University College London Hospitals NHS Foundation Trust; City Of London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A leading NHS trust in London is seeking an Assistant Service Manager for Quality & Safety & Medical Staffing. This role demands excellent time-management skills and a collaborative approach to enhance operational efficiency and support the division's safety agenda. Candidates should have relevant expertise in clinical governance and previous NHS or healthcare experience. The position offers a competitive salary package.

Qualifications

• Understanding of the principles of clinical governance and audit in a healthcare setting.
• Ability to adapt to change and work flexibly.
• Previous NHS or healthcare experience required.

Responsibilities

• Support operational management of medical and honorary staffing teams.
• Manage roster development, leave requests, and recruitment processes.
• Facilitate divisional governance and ensure compliance with policies.

Skills

Team working ethos

Time management

Communication

Statistical analysis

Education

Educated to degree level or equivalent experience

Tools

Microsoft Office

Medirota

Electronic Health Record Systems

Job description

Go back University College London Hospitals NHS Foundation Trust

Assistant Service Manager for Quality & Safety & Medical Staffing

The closing date is 17 October 2025

We are looking to appoint 2 full time (1.0 WTE) assistant service managers on a 18 month fixed term contract to support the children and young people's (CYP) quality & safety and medical staffing teams at UCLH. Our post holders will support the operational management of our medical and honorary staffing teams and the strategic quality & safety agenda of the division. Post holders will have excellent time-management skills, with the ability to multitask and re-prioritise in an ever-changing work environment. A teamworking ethos is imperative to ensure the diversity of tasks within the assistant service manager roles, are met in a timely way to ensure that the division is improving on and continuing to deliver safe and quality care.

Main duties of the job

As part of the team, you will work with the quality & safety manager and quality & safety and medical staffing service manager, alongside other key stakeholders within the division, to support both service areas (quality & safety and medical staffing).

The postholders will be the first port of call for junior doctors, key roles will include rota development, leave requests, recruitment processes, induction, booking locums, and managing changes via electronic staff records (ESR). Additionally, post holders will support the service manager with the coordination and recruitment of staff under additional worker, honorary and observership contracts, as well as staff members under our service level agreements (SLA) and memorandum of understanding (MOU) with other trusts, such as Great Ormond Street Hospital (GOSH).

From a quality & safety perspective, the post holders will be responsible for facilitating all aspects of divisional governance which include but are not limited to preparing agendas, distributing papers, minute taking, developing and ensuring completion of action trackers; as well as supporting and providing assurance that the division is meeting local and national policies, procedures, guidelines and patient information review timelines.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Educated to degree level or equivalent experience

Experience

• Understanding of the principles of clinical governance and audit in a healthcare setting and the role of external bodies e.g. NICE, CQC
• Experience of effective working within a team and alone
• Excellent time management skills, with the ability to prioritise own workload and to meet deadlines
• The ability to work flexibly and adapt to change
• Previous NHS or healthcare experience
• Experience of using Microsoft Office
• Experience of working with MDT / clinical teams in a healthcare setting
• Demonstrable level of administrative experience at a high level of competence
• Proven experience of Clinical Governance and Clinical Audit in the NHS
• Experience of using Medirota and Electronic Health Record Systems

Skills and Abilities

• To be able to grasp new ideas and learn quickly
• The ability to maintain and respect confidentiality
• Articulate and able to encourage, enthuse and motivate others
• Experience of Statistical analysis using Microsoft Office
• Able to implement improvements from analysis of local audits
• Able to lead on service improvement initiatives in local environment
• Able to articulate an awareness of risk assessment and incident reporting
• Able to identify risk issues in immediate working environment and correct
• Able to report problems as they arise and solve them where possible

Values

• Demonstrate sound understanding of what constitutes a high quality service for patients and staff

Communication

• Excellent abilities in concise and accurate report writing and presentation of information
• Able to communicate complex, sensitive or contentious information accurately and effectively at all levels of the organisation, verbally and in writing
• Able to deal professionally and sensitively with patients, staff, and public, face to face and on the telephone and in emails

Personal and People Development

• Highly organised, individual capable of diary management and co-ordination of committees
• Able to work well under pressure and work using own initiative
• Willing to develop self & undertake personal development

Responsibilities towards promoting Equality Diversity and Inclusion

• Experience of customer service in a multi-cultural environment
• Knowledge and understanding of the importance of equal opportunities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£37,259 to £45,356 a yearPer Annum Inclusive of HCAS