Assistant Service Manager for Quality & Safety & Medical Staffing

University College London Hospital; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading NHS foundation trust in London is seeking two full-time assistant service managers to support their children and young people’s quality & safety and medical staffing teams. The role involves operational management, recruitment processes, and ensuring governance compliance in a dynamic healthcare environment. Excellent time-management and teamwork skills are essential for success in this position. An 18-month fixed-term contract is offered.

Qualifications

• Proven experience in operational management within healthcare settings.
• Ability to handle various administrative tasks effectively.
• Familiarity with governance and compliance in a healthcare environment.

Responsibilities

• Support the operational management of medical staffing teams.
• Coordinate recruitment processes and manage locums.
• Ensure compliance with local and national policies in quality & safety.

Skills

Excellent time-management skills

Ability to multitask

Teamworking ethos

Job description

A Vacancy at University College London Hospitals NHS Foundation Trust.

We are looking to appoint 2 full time (1.0 WTE) assistant service managers on a 18 month fixed term contract to support the children and young people’s (CYP) quality & safety and medical staffing teams at UCLH. Our post holders will support the operational management of our medical and honorary staffing teams and the strategic quality & safety agenda of the division. Post holders will have excellent time-management skills, with the ability to multitask and re-prioritise in an ever-changing work environment. A teamworking ethos is imperative to ensure the diversity of tasks within the assistant service manager roles, are met in a timely way to ensure that the division is improving on and continuing to deliver safe and quality care.

As part of the team, you will work with the quality & safety manager and quality & safety and medical staffing service manager, alongside other key stakeholders within the division, to support both service areas (quality & safety and medical staffing).

The postholders will be the first port of call for junior doctors, key roles will include rota development, leave requests, recruitment processes, induction, booking locums, and managing changes via electronic staff records (ESR). Additionally, post holders will support the service manager with the coordination and recruitment of staff under additional worker, honorary and observership contracts, as well as staff members under our service level agreements (SLA) and memorandum of understanding (MOU) with other trusts, such as Great Ormond Street Hospital (GOSH).

From a quality & safety perspective, the post holders will be responsible for facilitating all aspects of divisional governance which include but are not limited to preparing agendas, distributing papers, minute taking, developing and ensuring completion of action trackers; as well as supporting and providing assurance that the division is meeting local and national policies, procedures, guidelines and patient information review timelines.

About Us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Note: This advert closes on Friday 17 Oct 2025