Assistant Service Manager for Department of Medicine for Older People

London North West Healthcare NHS Trust; London Borough of Harrow; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in London is seeking an Assistant Service Manager for the Department of Medicine for Older People. This role involves supporting daily operations, managing staffing rotas, and achieving performance targets. Ideal candidates should have clinical experience, leadership skills, and be proficient in Excel. Apply to contribute to enhancing healthcare services in a diverse community.

Qualifications

• Proven track record of delivery in a healthcare setting.
• Desire to improve and succeed in service management.

Responsibilities

• Support day-to-day operational management of DMOP departments.
• Assist the Service Manager in achieving performance targets.
• Oversee doctors' staffing rota and recruitment of junior doctors.

Skills

Clinical experience

Leadership skills

Analytical skills

Intermediate Excel skills

Job description

A Vacancy at London North West University Healthcare NHS Trust.

We have an exciting opportunity for the role of Assistant Service Manager in the Department of Medicine for Older People (DMOP) within the Integrated Medicine Division.

We are seeking an individual with clinical experience, an excellent track record of delivery, strong leadership, and analytical skills, coupled with a desire to improve and succeed.

The post holder will support the day-to-day operational management of the DMOP departments.

You will assist the Service Manager in achieving performance targets, including waiting times, contracted activity levels, financial management, standards, and quality of services, as well as managing daily escalations to the operational team.

The role requires Intermediate Excel skills, including advanced formulas like INDEX, SUM, AVERAGE, and IF statements for efficient spreadsheet use.

You will apply your knowledge of NHS performance targets and work closely with the Service Manager to understand service priorities and plans, translating these into detailed activity and capacity adjustments using your analytical and operational knowledge.

You will oversee the doctors' 24/7 staffing rota, be responsible for the timely recruitment of junior doctors, and manage line responsibilities for Patient Pathway Coordinators, ward clerks, and team leaders.

London North West University Healthcare NHS Trust (LNWH) cares for Brent, Ealing, Harrow, and beyond, with a diverse population of nearly one million people served by over 8,200 clinical and support staff.

Our major acute services include:

• Northwick Park Hospital: home to a busy emergency department, hyper-acute stroke unit, and rehabilitation units.
• St Mark’s Hospital: a specialist centre for bowel disease.
• Ealing Hospital: providing a range of clinical services, emergency care, and hospice care.
• Central Middlesex Hospital: hosting surgical and outpatient services with an urgent care centre.

We are a university teaching NHS trust, playing a vital role in training future clinicians and supporting research benefits.

For the main responsibilities, please see the attached Job Description and Person Specification.

This advert closes on Tuesday, 12 August 2025.