Assistant Service Manager - Complex & Academic Medicine

NHS; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent healthcare provider is seeking an Assistant Service Manager to support operational functions within Complex & Academic Medicine. The role involves managing an administration team, overseeing operational processes, and ensuring quality patient care. Candidates should have administrative experience, knowledge of the NHS, and a degree-level education. This position offers the chance to work in a dynamic environment focused on excellent patient outcomes.

Qualifications

• Thorough familiarity with the NHS and health policy.
• Demonstrable administrative experience.
• Health service experience.

Responsibilities

• Manage an administration team and monitor Key Performance Indicators.
• Assist with operational performance and advise management.
• Ensure systems and processes are adhered to.

Skills

Good written and verbal communication skills

Ability to work under stress and build strong relationships

Good IT skills with knowledge of Microsoft products

Project management and influencing skills

Education

Educated to degree level or equivalent

Job description

Go back Liverpool University Hospitals NHS Foundation Trust

Assistant Service Manager - Complex & AcademicMedicine

The closing date is 13 October 2025

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.

This is an exciting opportunity to gain operational experience within the care group of Complex & Academic Medicine (CAM) supporting Respiratory & Infectious diseases departments. The post will providing support to the head of operations and general service managers in the running of the business. The care group has 5 wards with 113 beds, a dedicated Haematology day case and additional inpatient beds plus community venues within sexual health and haematology.

This post will support the deliver clinically led specialists services ensuring the best possible outcome for patients. To achieve this you you work closely with your medical consultants and senior nurses to maintain standards and promote new services.

The care group has a large academic portfolio with exposure to exciting and innovative projects with over 100 on going studies. There are close links with the university of Liverpool and School of Tropical Medicine with multiple joint appointments.

This role requires a dynamic and motivated individual that can adapt to rapidly changing demands ranging from bed management, business reports and problem solving.

Main duties of the job

Main duties will include;

• managing an administration team and monitoring of both national and local Key Performance Indicators.
• monitor existing operational processes and plans and ensuring that systems and processes are in place and adhered to.
• will assist the team to instigate programmes of work and operational change for their delegated speciality and oversight of budgets.
• day to day operational and line management responsibility within CAM
• will lead/monitor work streams aroundthe achievement of the CIP targets for the speciality/specialities.
• Assist in the delivery of a balanced budget within the care group.
• Line management for responsibility for Operational Support & Office Managers
• provide a visible and accessible presence to all their teams
• Deputising for the General Service Manager
• Report writing and support to the care group for divisional papers.
• HR support within the care group
• work with internal and external stakeholders on improving quality of patient care and services

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Job responsibilities

Reporting to the General Service Manager the post holder will be an integral member of the speciality management team.

Responsible for the delivery of operational and administrative services within a service/function/sub-speciality contributing to the achievement of the Care Group Operational Plan.

The Assistant Service Manager will monitor operational performance within the speciality advising the General Service Manager, Head of Operations, Clinical Leads and Lead Nurse/AHP as necessary. The post holder will work closely with other specialities within the Division and understand cross cutting work which effects the other Divisions.

Specifically, the Assistant Service Manager is accountable for:

Assisting with General Service with the delivery of the speciality operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators.

The Assistant Service Manager will have experience in overseeing administration teams and will possess personal qualities and skills to deal competently with operational issues.

The Assistant Service Manager will monitor existing operational processes and plans and ensuring that systems and processes are in place and adhered to.

The Assistant Service Manager will assist the team to instigate programmes of work and operational change for their delegated speciality.

The Assistant Service Manager will have oversight of the speciality budgets.

The Assistant Service will have day to day operational and line management responsibility for a specific service and/or function within the Speciality.

The Assistant Service Manager will lead/monitor work streams within the speciality schemes to contribute to the achievement of the CIP target for the speciality/specialities

The Assistant Service Manager has line management responsibility for Operational Support Managers

The Assistant Service Manager will provide a visible and accessible presence to all their teams

Deputising for the General Service Manager

Person Specification

Qualifications

• Educated to degree level or equivalent

Knowledge

• Thorough familiarity with the NHS and health policy

Skills

• Evidence of good written and verbal communication skills
• Ability to work with staff at all levels of the organisation.
• Ability to work under stress and build strong relationships
• Good IT skills with knowledge and experience of Microsoft products
• Ability to work as a team player
• Project management and influencing skills

Other

• Reliable, thorough and decisive
• Personal commitment to the core values of the NHS

Experience

• Demonstrable administrative experience
• Health service experience
• Ability to work to deadlines
• Able to work with a range of professionals
• Able to pay attention to detail

LAASP Employee

• Current employee of a LAASP organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust