Assistant Service Manager - Complex & Academic Medicine

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Liverpool seeks a motivated individual for an operational management role within the Complex & Academic Medicine care group. This position involves overseeing administration teams, managing operational processes, and ensuring service delivery excellence. Ideal candidates will demonstrate problem-solving skills and experience in managing budgets. The role promotes collaboration with medical staff for optimal patient outcomes.

Qualifications

• Experience in managing administration teams.
• Ability to monitor and improve operational processes.
• Familiarity with budget oversight and report writing.

Responsibilities

• Manage administration team and monitor KPIs.
• Assist with operational changes and budget oversight.
• Maintain standards and promote new services.

Skills

Dynamic and motivated

Problem-solving

Strong communication

Job description

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre.

This is an exciting opportunity to gain operational experience within the care group of Complex & Academic Medicine (CAM) supporting Respiratory & Infectious diseases departments. The post will provide support to the head of operations and general service managers in the running of the business. The care group has 5 wards with 113 beds, a dedicated Haematology day case and additional inpatient beds plus community venues within sexual health and haematology.

This post will support the delivery of clinically led specialist services ensuring the best possible outcome for patients. To achieve this, you will work closely with your medical consultants and senior nurses to maintain standards and promote new services.

The care group has a large academic portfolio with exposure to exciting and innovative projects with over 100 ongoing studies. There are close links with the University of Liverpool and School of Tropical Medicine with multiple joint appointments.

This role requires a dynamic and motivated individual that can adapt to rapidly changing demands ranging from bed management, business reports, and problem-solving.

Main duties will include:

• managing an administration team and monitoring of both national and local Key Performance Indicators.
• monitoring existing operational processes and plans and ensuring that systems and processes are in place and adhered to.
• assisting the team to instigate programmes of work and operational change for their delegated specialty and oversight of budgets.
• day-to-day operational and line management responsibility within CAM.
• leading/monitoring work streams around the achievement of the CIP targets for the specialty/specialties.
• assisting in the delivery of a balanced budget within the care group.
• line management responsibility for Operational Support & Office Managers.
• providing a visible and accessible presence to all their teams.
• deputising for the General Service Manager.
• report writing and support to the care group for divisional papers.
• HR support within the care group.
• working with internal and external stakeholders on improving the quality of patient care and services.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust.

For further details / informal visits contact: Name: Mark Clark, Job title: Head of Operations - Complex & Academic Medicine, Email address: [e-mail], Telephone number: 0151 706 2896.

The trust is an equal opportunities employer and welcomes applications from all sections of the community.Liverpool University Hospitals is committed to creating a workforce that is representative of the diverse community it serves. The trust is committed to equal opportunities and welcomes applications from all sections of the community.