Assistant Service Manager Clacton and Great Tey

Mencap; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading charity organization in Colchester is seeking an Assistant Service Manager for a full-time role. You will work closely with the Service Manager to lead and inspire support workers, ensuring compliance and high standards of care. The position requires strong leadership skills, a commitment to teamwork, and the ability to handle pressure effectively. Benefits include paid holidays and various employee discounts.

Benefits

26 days of paid holiday

Discounts at leading retailers

Access to health cash plans

Qualifications

• Demonstrated Mencap's core values in all aspects of work.
• Ability to work under pressure and prioritize workload.
• Commitment to supporting people with learning disabilities.

Responsibilities

• Support the Service Manager in leading the team of support workers.
• Conduct supervisions and manage rotas.
• Perform front line work with the people supported.

Skills

Leadership

Communication

Teamwork

Job description

Overview

We have an exiting opportunity in our person-centred services in Great Tey and Clacton for an Assistant Service Manager. This is a full time and permanent role (37.5 hours per week). Due to the rural location of the service in Great Tey, Essex, public transport links are limited, so applicants should have access to their own transport. You will primarily support the Service Manager to lead and motivate our team of support workers while ensuring KPI's and compliance standards are met. You will undertake agreed management tasks to support and develop the teams across both services, using your experience and developing new skills. We are looking for someone with fresh ideas who is energetic, passionate, trustworthy, forward thinking, and capable of making difficult decisions under pressure. In addition to managerial tasks including conducting supervisions and rota management, you would also perform some front line work with the people we support and act as a role model, demonstrating good practice to other team members.

You will need to be able to demonstrate Mencap's core values in all that you do. You will also need to demonstrate professionalism, the ability to work under pressure, prioritise your workload, and follow Mencap policies and procedures. If you know how to lead and inspire people, enjoy developing a team working culture, have excellent communication skills and an ambition to contribute to the work Mencap does to support people with a learning disability, we would love to hear from you!

Responsibilities

• Support the Service Manager to lead and motivate the team of support workers while ensuring KPI's and compliance standards are met.
• Undertake agreed management tasks to support and develop the teams across both services, including conducting supervisions and rota management.
• Also carry out some front line work with the people we support and act as a role model, demonstrating good practice to other members of the team.

Requirements / Qualifications

• Ability to demonstrate Mencap's core values in all aspects of work.
• Professionalism, ability to work under pressure, and the ability to prioritise workload; adherence to Mencap policies and procedures.
• Strong leadership, communication skills, and a desire to develop a team working culture; commitment to supporting people with learning disabilities.

Benefits

• All roles are subject to an enhanced DBS check and suitable references.
• 26 days of paid holiday (excluding bank holidays, pro rata), plus benefits such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and more.
• Details on additional benefits are provided in the attached document for new team members.