Assistant Service Manager (12 Month Maternity Cover)

Steven Eagell Limited; Canterbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive service provider in Canterbury is seeking an Assistant Service Manager for a 12-month maternity cover. This role involves supporting the Service Manager in leading a dynamic team and ensuring high standards of customer service. Applicants should have service department experience and strong communication skills. Benefits include a car scheme, 25 days of holiday, and a company pension scheme.

Benefits

Car Benefit Scheme

25 days of holiday

Company pension scheme

Sick pay

Health and wellbeing programme

Qualifications

• Experience in a service department.
• Strong leadership capabilities.
• Proactive approach to team development.

Responsibilities

• Lead the service team and ensure high customer service standards.
• Work with Sales, Parts, and Administration teams.
• Achieve service targets and enhance service processes.

Skills

Leadership abilities

Excellent communication skills

Customer service passion

Job description

Assistant Service Manager (12 Month Maternity Cover) - Canterbury Reference Number - 0123445567567

Location Toyota and Lexus Canterbury

Working Hours Full Time

Salary £30,000.00-£45,000.00 per year

Closing Date 08/08/2025

Assistant Service Manager (12 Month Maternity Cover)

Join a Leading Automotive Brand – Exciting Opportunity with the Steven Eagell Group!

Are you ready to build a rewarding career with one of the world’s largest automotive brands? The Steven Eagell Group, Europe’s largest Lexus and Toyota retailer, is looking for a dedicated Assistant Service Manager to join our Toyota Canterbury team. With 43 locations across the South East, East of England, and West Midlands, we are proud to be an award-winning employer committed to customer satisfaction.

About the Role

As Assistant Service Manager, you will play a key role in supporting the Service Manager to lead a dynamic team. This is an exciting opportunity for someone with service department experience, strong communication skills, and a passion for the automotive industry.

Key Responsibilities:

• Lead the service team by setting an example and ensuring high standards of customer service, aligned with Toyota’s brand values.
• Work closely with Sales, Parts, and Administration teams to ensure seamless service delivery.
• Achieve service targets and promote continuous improvement in the department.
• Monitor and enhance service processes to increase customer satisfaction and profitability.
• Oversee the day-to-day operations of the Service Department, including managing workshop loading and labour sales.
• Ensure effective training and development for all team members and support recruitment efforts.
• Handle customer complaints and resolve issues promptly, ensuring customer loyalty.
• Manage warranty claims, sub-contracted Body Shop operations, and supplier negotiations.
• Collaborate with the management team to ensure smooth operations across the dealership.

What We’re Looking For:

• Experience in a service department, with strong leadership abilities.
• Excellent communication skills and a passion for providing top-notch customer service.
• A proactive approach to team development and continuous improvement.
• Enthusiasm for the automotive industry and Toyota’s commitment to excellence.

In return:

• Car Benefit Scheme (after successful completion of probation period)
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Sick pay
• Health and wellbeing programme

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Privacy Notice: At the Steven Eagell Group, your privacy is important to us. We will use your information only for processing your application. You may opt-out at any time by emailing [e-mail] . If you don’t hear back within 2 weeks, please assume your application was unsuccessful. Thank you for considering a career with us.

Whatever your question or feedback we are here to help. So please feel free to contact us

Reg Office: Steven Eagell Limited10 Queen Street PlaceLondonEC4R 1AG

Reg. Company Number: 4370971

VAT Reg. No. 125467512

Financial Disclosure

Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531)as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Preferred lender is right for you based on the information provided. In the event that Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.

You are not required to use Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.

Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.For full details of our FCA Commission Status Disclosure please here