Assistant Service Manager

Listers; United Kingdom; On-site; GBP 34,000 - 46,000; Full time

Job summary

A leading UK motor retailer, Listers, is seeking an Assistant Service Manager for its Toyota dealership in Coventry. The successful candidate will enhance customer service and efficiently manage the service department, striving to exceed customer expectations while maintaining profitability.

Benefits

33 days holiday including bank holidays

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount on car servicing

Listers benefits – discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company events

Qualifications

• Experience as a Service Advisor, Senior Service Advisor, or Workshop Controller.
• Hands-on approach to support the Service Manager.
• Ability to exceed customer satisfaction levels.

Responsibilities

• Ensure the efficient and profitable operation of the Service department.
• Maximize departmental performance through the sale of labour, parts, and accessories.
• Oversee the day-to-day operations of the Service Department.

Skills

Customer Service

Team Management

Sales Maximization

Job description

Job Description

Assistant Service Manager - Toyota Dealership, Coventry

We are currently seeking an Assistant Service Manager for our Toyota dealership in Coventry. The working hours are Monday to Friday, 8am to 6pm, with Saturdays on a rota basis.

Salary and Benefits:

• Basic salary of £34,000 with a bonus OTE of £46,000
• Company car & benefits

Our goal across all dealerships is to exceed customer expectations. Customer care is paramount in this role, as you will lead from the front to ensure our customers receive the best service experience.

Role and Responsibilities

• Ensure the efficient and profitable operation of the Service department
• Maximize departmental performance through the sale of labour, parts, and accessories
• Adhere to all manufacturer policies and procedures
• Assist with planning, forecasting, and delivering sales targets
• Manage and develop the team
• Grow workshop utilization and efficiency
• Exceed customer satisfaction levels
• Oversee the day-to-day operations of the Service Department

You will need a hands-on approach to support the Service Manager, ensuring targets are met and budgets are managed. The ideal candidate will have previous experience as a Service Advisor, Senior Service Advisor, or Workshop Controller.

What We Offer

• 33 days holiday including bank holidays
• Company pension
• Wellness programme
• Sick pay
• Group life insurance
• Staff discount on car servicing
• Listers benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand dedicated employees. We represent some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer diverse career opportunities.