Assistant Service Manager

Cartrefi Cymru Co-operative; Swansea; On-site; GBP 27,000 - 32,000; Full time

Job summary

Cartrefi Cymru Co-operative is seeking an Assistant Service Manager in Swansea. You will support people with learning disabilities to lead fulfilled lives while ensuring a high-quality service. This is a full-time permanent role requiring a caring nature, relevant experience, and a Level 3 qualification in Health and Social Care.

Benefits

Excellent training and development opportunities

25 days annual leave, increasing to 30 after 5 years

Confidential financial wellbeing resource (Benevolent Fund)

Long-term service awards

Discounts and benefits platform

24-hour access to Employee Assistance Programme

Eligibility for Blue Light discount card

Qualifications

• Experience supporting people with learning difficulties in a social care setting.
• Level 3 in Health and Social Care (or actively working towards).
• Working knowledge of the Care Council for Wales Code of Practice.

Responsibilities

• Work alongside the Service Manager to ensure a safe service.
• Provide leadership and management to the team.
• Monitor performance and conduct appraisals.

Skills

Caring nature

Experience in social care

Education

Level 3 in Health and Social Care

Job description

Here at Cartrefi Cymru, we’re a Cooperative, which means putting people at the heart of our decision making and support. Our colleagues, the people we support, and members of our community contribute to how we build community as one of Wales largest support providers.

With a new opportunity to join us as an Assistant Service Manager, you can play a part in this.

We are dedicated to supporting those with learning disabilities to live a fulfilled and enriched life in the community. We want to work with the best people with the best skills who demonstrate our values and are committed to making everyday remarkable.

Location: Swansea

Hours: Full-time

Salary: £27,224pa plus sleep-in shifts at £60 per night, and travel expenses paid at 45p per mile

Contract: Permanent

Interviews: We are looking to interview as soon as possible, so we encourage you to apply early.

Driver Essential

What you’ll be doing:

In this role, you’ll work alongside the Service Manager to ensure a safe and caring service for the people we support and our colleagues. You’ll be visible in the day-to-day operation of the service, supporting duties in line with the needs of the people we support. Your shifts will be on a rota basis, which may include sleep-ins. In the absence of the Service Manager, you’ll have responsibility for the day-to-day running of the service, providing leadership and management to the team, monitoring performance, conducting one-to-ones and appraisals, and holding team meetings.

You’ll enjoy building positive relationships with all stakeholders and putting our vision and values into action to deliver a first-class service. Above all, your focus will be on achieving the highest levels of independence for the people we support, organizing and modeling support in an innovative, person-centred, and flexible way to make everyday remarkable.

Who we're looking for:

We’d love to hear from you if you have:

• Experience supporting people with learning difficulties in a social care setting
• Level 3 in Health and Social Care (or actively working towards)
• A strong caring nature to support others to live an enriched life and fulfill their potential
• A working knowledge and understanding of the Care Council for Wales Code of Practice
• Flexibility to work shifts and provide cover as required
• A driver’s license and willingness to travel for meetings and training

It’s not just what you do, but how you do it — we’re looking for someone who can believe in and demonstrate our values every day.

Our Benefits

• Excellent training and development opportunities to achieve qualifications
• 25 days annual leave, rising to 30 days after 5 years’ service, with options to buy and sell leave
• Benevolent Fund, a confidential financial wellbeing resource for colleagues
• Long-term service awards
• Access to online shopping discounts and benefits platform
• 24-hour access to our Employee Assistance Programme
• Eligibility for Blue Light discount card
• And much more…

Our Mission

To build a better future by focusing on people with learning disabilities and their families. We strive to be a great support provider for the individuals and families we serve, our employees, partners, funders, and the communities in which we work.

Our Values

We’ve made a promise to the people we support, setting out our commitments and how they can expect to be supported. Our values include:

• Honesty
• Trust
• Kindness
• Respect
• Wellbeing

Please note: we reserve the right to close this advert early, so we encourage early application.