Assistant Service Manager

Williams Motor Co Ltd; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

Williams Motor Co Ltd, a family-run prestige vehicle supplier in Manchester, seeks an Assistant Service Manager. This role focuses on customer service, staff coordination, and process efficiency. Successful candidates will join a team dedicated to outstanding service and benefit from competitive salary and extensive employee perks.

Benefits

Up to 27 days holidays

Life assurance cover

Annual children’s Christmas party

Onsite parking

Staff canteen

Qualifications

• Customer-focused individual with motor trade experience.
• Ability to ensure high standards of service delivery.
• Skills in staff coordination and efficiency processes.

Responsibilities

• Support daily operations of the automotive service department.
• Ensure customer satisfaction and workshop productivity.
• Coordinate staff and service processes efficiently.

Skills

Motor Trade Experience

Customer Service Excellence

Staff Coordination

Service Process Efficiency

Job description

As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.

We take great pride in delivering excellent service to our customers at all times.With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us.

Working 8.00 – 6.00 Monday to Friday Saturdays 8.30am-12.30pm (On a rota basis)

We are seeking a motivated and customer-focused Assistant Service Manager to support the daily operations of our busy automotive service department. This role is ideal for someone with motor trade experience who excels in customer service, staff coordination, and service process efficiency. You will play a key role in ensuring high standards of service delivery, customer satisfaction, and workshop productivity. We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

• Up to 27 days holidays (based on length of service), plus 8 bank holidays
• Life assurance cover
• Annual children’s Christmas party & staff party
• Onsite parking
• Staff canteen

So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.

Location Manchester, UK

Working Hours Full Time

Salary On Application

Closing Date 02/07/2025

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Reg. Company Number: 597708

VAT Reg. No. GB 732 5259 39

Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.