Assistant Service Manager

Great Ormond Street Hospital; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Great Ormond Street Hospital is seeking an Assistant Service Manager to lead administrative teams, enhance operational efficiency, and foster a safe and engaging environment for staff within the Neurosciences division. This role involves performance monitoring, managing staff, and delivering quality patient care in line with NHS standards. Candidates should hold a degree in Business Administration and possess strong management skills, along with a commitment to diversity and inclusion in the workplace.

Qualifications

• Degree in Business Administration or equivalent experience required.
• Management principles and practice knowledge essential.
• Experience managing staff, including appraisals and performance management.

Responsibilities

• Provide strong leadership to administrative teams.
• Coordinate outpatient clinics and theatre lists.
• Ensure effective monitoring of department performance.

Skills

Leadership

Communication

Team Player

Management Skills

Autonomy

Prioritization

Education

Degree in Business Administration

Management Qualifications

Tools

Microsoft Word

PowerPoint

Excel

Job description

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Provide strong, professional leadership to the administrative teams they manage, within their specialties. Work in partnership with the Service/Operational Manager and with the other Assistant Service Managers within the division, as well as the clinical leads for their assigned specialties.

Engage all staff groups in the development, delivery and sustainment of innovative and effective management systems to ensure maximum operational efficiency within the Division.

Ensure that staff within the specialities are aware of, and working towards, the Trust’s vision and the specific objectives and operational targets of the specialty. These will include the 18 week target and Better Values projects.

Ensure effective processes and procedures are in place to monitor and track performance and to support and guide the work of the RTT validators regarding the 18 week targets and pathways.

Main duties of the job

Carry out performance appraisals as per the Trusts policy and to maintain an environment of constant improvement amongst the staff

To manage the A&C staff to anticipate any shortages and to take action to minimise the impact of these on service delivery

To support the Operations/Service managers, as appropriate in sustaining high standards of clinical governance and safety across all services within Neurosciences.

To provide regular and accurate outpatient waiting time data to service managers.

To coordinate extra outpatient clinics. This will involve communicating with the clinical team in question, the outpatient team (reception cover, nursing cover, and room availability) and any diagnostic services relevant for the clinic in question.

To coordinate extra theatre lists, where appropriate. This will involve liaising with the clinical teams, and theatre management staff.

To assist in the production of monthly specialty-specific service reports ahead of regular service meetings.

To attend monthly specialty reviews for the relevant specialties

To minute monthly service meetings for relevant divisional specialties, as required

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

GOSH Culture and Values

• Our Always values
• Degree in Business Administration or equivalent experience within the workplace
• Continuing Professional Development
• Management Qualifications

Experience/Knowledge

• Understanding of the structure of an NHS organisation
• Understanding of Health & Safety at Work Act, Equality & Diversity issues and all other relevant statutory regulations
• Management principles and practice including performance management
• Knowledge/understanding of confidentiality issues
• Knowledge of national access targets including 18-week Referral to Treatment
• Standards and related data collection and reporting techniques.
• Experience of managing staff, including appraisals, performance management, sickness, and selection
• Experience of critically reviewing policies and procedures & drafting amendments
• Working in a pressurised environment with day-to-day responsibility for a department’s resources
• Management of complaints
• Managing change

Skills/Abilities

• Ability to use Microsoft Word, PowerPoint, Excel
• Ability to work autonomously, prioritise own workload and act on own initiative
• Ability to communicate with all staff in a multidisciplinary setting
• Ability to communication with people from a diverse background with varying learning ability
• Ability to work as a team player
• Ability to supervise effectively and motivate members