Assistant Service Manager

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a prestigious automotive centre as an Assistant Service Manager. This full-time role offers the chance to lead an enthusiastic Aftersales Team, focusing on exceptional customer service and operational excellence. With a commitment to continuous improvement, you'll play a key role in enhancing customer experiences while driving profitability within the department. Embrace the opportunity to work in a supportive environment that values diversity and fosters professional growth. If you're passionate about the motor industry and possess strong leadership skills, this is the perfect opportunity for you.

Benefits

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity, and Adoption Pay

Recognition of Long Service

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to Work Scheme

Paid Voluntary/Community Work

Qualifications

• Previous experience in a similar role within the motor industry is essential.
• Strong technical knowledge and leadership skills are crucial.

Responsibilities

• Lead the Aftersales Team to deliver outstanding customer experiences.
• Oversee Service Advisors and support the Service Manager.

Skills

Leadership Skills

Technical Knowledge

Communication Skills

Ability to Work Under Pressure

Job description

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About the role

We have an excellent opportunity to join our Team at Porsche Centre Glasgow as an Assistant Service Manager.

As Sytner Assistant Service Manager, you will lead a fantastic Aftersales Team with a significant focus on delivering an outstanding experience for every Customer that visits our Centre. You will oversee our team of Service Advisors and support our Service Manager with a wide range of responsibilities that will drive retail hours and profitability within the Aftersales Department.

You will be an integral member of the Management Team, delivering the highest levels of Customer care while paying close attention to the Departments' processes and procedures.

This is a full-time role, which may include weekends, to ensure we provide our Customers with the highest levels of service.

About you

Previous experience in a similar role within the motor industry is essential, along with strong technical knowledge. You should be able to work in a high-pressure environment and possess excellent leadership skills to motivate the team to achieve great results daily. Strong communication skills are crucial, as you will build relationships with Customers and collaborate with all Departments within the Business.

Why Sytner?

Sytner Group offers an industry-leading benefits package.

We are passionate about continuous improvement and creating an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Recognition of Long Service every year
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

At Sytner, our values and behaviors are important. We foster a respectful environment where everyone's contributions are valued, supporting colleagues to thrive and reach their potential.

We are committed to diversity and inclusion and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

As part of our commitment, you can request adjustments to the interview and recruitment process.