Assistant Service Manager

Land Rover; East Midlands; On-site; GBP 28,000 - 40,000; Full time

Job summary

A prestigious automotive brand is seeking an Assistant Service Manager for their Nottingham Audi branch. The role involves enhancing operational efficiency, leading the service team, and ensuring exceptional customer service. Candidates should have a management background in a prestigious service environment, excellent communication skills, and technical knowledge of automotive brands.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Proven track record of working in a prestige Service environment.
• Experience in a management capacity and customer service.

Responsibilities

• Ensure the efficient running of the Service Department.
• Support the Service Manager in delivering customer service.
• Manage day-to-day operations and maintain safety standards.

Skills

Organisational skills

People management

Communication skills

Financial management

Technical knowledge

Job description

Are you ready to take the next step in your automotive career with a prestigious brand? We’re looking for a dedicated and driven Assistant Service Manager to join our dynamic Service team at Nottingham Audi.

About the Role

As an Assistant Service Manager, you will play a key role in ensuring the smooth and efficient running of our Service Department. You will support the Service Manager in delivering outstanding customer service, leading the team, and maintaining high standards of operational excellence.

Key Responsibilities:

• Accurately record and communicate essential information across departments
• Understand and act on the needs of both customers and the Centre
• Support the management of day-to-day operations, ensuring maximum efficiency
• Maintain excellent health, safety, and environmental standards in line with current legislation
• Utilize and maintain accurate data using in-house computer systems
• Provide technical knowledge and guidance on Audi products
• Support the management of financial targets and departmental budgets
• Deliver exceptional levels of customer care in line with brand expectation

About You

• Proven track record of working in a prestige Service environment
• Strong organisational and people management skills
• Excellent communication, literacy, and numeracy skills
• Financially astute with a good understanding of departmental performance metrics
• Computer literate with a good working knowledge of dealership systems
• Technically knowledgeable about Volkswagen, Audi or similar automotive brands
• Awareness of current Health & Safety and Environmental legislation

When applying for this role please consider that we require candidates to have experience in a management capacity and customer service experience.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.