Assistant Service Delivery Manager

FCC Environment; United Kingdom; On-site; GBP 34,000 - 44,000; Full time

Job summary

Join a leading waste management company as an Assistant Service Delivery Manager, overseeing refuse collection teams in the vibrant London Borough of Waltham Forest. This full-time role offers a competitive salary and numerous benefits, including generous annual leave and a pension scheme. You will be instrumental in ensuring efficient service delivery while maintaining compliance with health and safety regulations. If you have a passion for operational excellence and a commitment to sustainability, this is your opportunity to make a meaningful impact in your community.

Benefits

Up to 25 days' annual leave

Pension scheme

On-the-job training

Recognition scheme

Refer-a-friend reward scheme

Flexible benefits

Employee Assistance Programme

Best Doctors service

Qualifications

• Experience managing an operational service team is essential.
• Strong understanding of health and safety and transport compliance required.

Responsibilities

• Manage daily operations of refuse collection services and coordinate crews.
• Ensure compliance with health and safety and transport laws.

Skills

Team Management

Health and Safety Compliance

Customer Service

Budget Management

Communication Skills

Planning Skills

Leadership Skills

Job description

Assistant Service Delivery Manager

Salary – £34,520 - £43,151 per annum, depending on experience
Hours – 40 hours per week
Location – London Borough of Waltham Forest

As an Assistant Service Delivery Manager – Refuse Collections at FCC Environment, you will oversee a team of waste collection crews across the London Borough of Waltham Forest. You’ll be working alongside the Service Delivery Manager to ensure efficient, compliant, and customer-focused delivery of services including Domestic Refuse, Recycling, Garden Waste and Food Waste.

This vacancy is for a full-time position, working 5 days a week.

Our promise to you:

- Competitive salary
- Up to 25 days' annual leave (full-time working)
- Pension scheme
- On-the-job training and progression
- Recognition scheme
- Refer-a-friend reward scheme
- Flexible benefits including high street savings, cycle to work scheme, Gymflex membership, holiday purchase and more (where applicable)
- Access to an Employee Assistance Programme and Best Doctors service via our Wellbeing Platform

What will you be doing?

- Managing daily operations of refuse collection services and coordinating crews, vehicles, and equipment
- Delivering safe and efficient waste collection services across the borough
- Ensuring compliance with health and safety, Road Transport Law, and contract obligations
- Handling employee relations including recruitment, appraisals, training, and performance
- Responding to complaints and liaising with the Council’s Customer Services Unit
- Supporting service improvements and working on key development projects
- Working weekends on a rota and providing emergency call-out cover when required

What are we looking for?

- Previous experience managing an operational service team
- Strong understanding of health and safety and transport compliance
- Confident in handling employee relations and customer service issues
- Proven ability to deliver services within budget and to KPIs
- Good communication, planning, and leadership skills
- Valid UK driving licence

About us

We are FCC Environment, one of the UK’s leading waste and resource management companies. Our mission is to minimise waste sent to landfill by transforming it into valuable resources. With over 200 facilities and 4,200 employees across the UK, we are working towards a sustainable future.

We are equal opportunities employers and value diversity in our workforce.

How to apply

If you’re ready to advance your career as an Assistant Service Delivery Manager, click “Apply” now.