Assistant Service Delivery Manager

Bandmwaste; Leeds; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company in waste management is seeking an Assistant Service Delivery Manager in Leeds. This role involves supporting the Service Delivery Manager in optimizing operations and ensuring service compliance. You'll contribute to team management, driver performance, and operational improvement. Ideal for candidates looking for development opportunities within the industry.

Qualifications

• Experience within a transport or waste management operation (Skip/Roro preferred).
• Full UK driving licence.
• Willingness to work towards Transport Manager CPC qualification.

Responsibilities

• Support SDM with daily service planning and route optimisation.
• Monitor and manage driver performance.
• Assist with training and compliance oversight.

Skills

Organisational skills

People-focused

Experience in transport or waste management

Education

GCSEs in English and Maths

Transport Manager CPC qualification

Job description

About the Role

About the role

The Assistant Service Delivery Manager (ASDM) plays a key role in supporting the Service Delivery Manager (SDM) in the day-to-day management of Skip and Roro operations in Leeds. The purpose of the role is to help ensure the safe, compliant, and efficient delivery of service to customers while overseeing driver performance, operational planning, and continuous improvement. This is a development role with a clear path for progression, and the successful candidate must be willing to work towards gaining their Transport Manager’s CPC qualification.

Main purpose of the job

• Support the SDM with daily service planning, ensuring route optimisation and vehicle utilisation across skip and Roro services.
• Monitor and manage driver performance including timekeeping, productivity, compliance, and customer service.
• Assist with the coordination and delivery of toolbox talks, inductions, and driver training.
• Help ensure all vehicle and driver-related operations are compliant with legal, environmental, and safety standards.
• Liaise with customer service teams to ensure high levels of satisfaction and service recovery when needed.
• Deputise for the SDM during periods of absence or as required.
• Proactively identify and escalate operational challenges and contribute to solutions.

Skills and Experience

• Experience working within a transport or waste management operation (Skip/Roro preferred)
• Strong organisational skills with the ability to manage multiple priorities
• People-focused with experience in supporting or supervising a team
• Full UK driving licence
• GCSEs (or equivalent) in English and Maths
• Knowledge of transport regulations, WTD, and driver compliance (desirable)
• Willingness to work towards a Transport Manager CPC qualification (essential)
• Additional industry qualifications (e.g., IOSH, First Aid, ADR awareness) – desirable but not essential

About Us

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values.We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future.Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together.We deliver our customers with a partnership approach to managing their resources responsibly.We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Beauparc is not just a company, it’s a resource recovery business.Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values.As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities.Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices.Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)