Assistant Service Delivery Manager

TransLink; Larne; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading transport organization is seeking an Assistant Service Delivery Manager in Larne, responsible for delivering high-quality customer service in bus transport. The role requires managing staff, ensuring efficient operations, and is ideal for candidates with supervisory experience and educational qualifications.

Qualifications

• Minimum of 5 GCSEs at Grade C or above, including English and Maths, or relevant experience.
• Proficiency in Microsoft Office.
• Experience in a supervisory or management role.

Responsibilities

• Provide safe, cost-effective delivery of high-quality customer service for bus transport.
• Manage recruitment, training, development, and cost control.
• Assist in planning and delivering business changes focusing on safety and customer service.

Skills

Relationship Building

Customer Service

Supervisory Skills

Education

5 GCSEs at Grade C or above

Equivalent qualification or 2 years relevant experience

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Assistant Service Delivery Manager, Larne

Client:

TransLink

Location:

Larne, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

9ad453e91b22

Job Views:

22

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

You will be responsible for providing safe, cost-effective delivery of high-quality customer service for bus public transport in your designated area, under the direction of your Service Delivery Manager (SDM). This includes assessing, monitoring, and managing bus transport services, staff recruitment, training, development, fleet and facilities presentation, and materials cost control and utilization to meet business needs. You will also assist the SDM in planning, organizing, and delivering business changes to transport services, focusing on safety, customer service, and commerciality.

Essential Criteria

• Minimum of 5 GCSEs at Grade C or above, or equivalent, including English and Maths, or at least 2 years relevant experience in a similar role
• Experience working in a trade union environment
• Experience in a supervisory or management role
• Proficiency in Microsoft Office
• Ability to build relationships with stakeholders
• Full current driving licence

Desirable Criteria

For full requirements, please refer to the job specification.

Closing date: 12 noon on Monday, 16th September 2024

Translink is committed to equality of opportunity and aims to attract, retain, and motivate the best talent.

To find out more about this vacancy:

• Email HR at [emailprotected]
• Agency staff interested in applying should contact the Recruitment Team at 02890 354456

To apply for this vacancy:

• Ensure you have an account set up for CoreHR.
• You can access CoreHR via the Spirit App, Ulink, or the Translink careers webpage, selecting the employee login option.

NB: Previous applicants within the last 6 months who were unsuccessful should not reapply.