Assistant Retail Store Manager (38 hours) - London White City

New Balance; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join New Balance as an Assistant Retail Store Manager in London White City, where you will leverage your passion for retail to enhance customer experiences and support a dynamic team. This role involves significant responsibility in sales, team training, and store operations, allowing for personal and professional growth in a supportive environment.

Benefits

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Generous staff discount

Qualifications

• Proven experience in a supervisory position.
• Desire to learn and grow.
• Ability to lead and coach a team.

Responsibilities

• Analyze store performance and adjust to increase productivity.
• Support recruitment and training of team members.
• Ensure customer satisfaction through service model.

Skills

Customer Service

Team Leadership

Sales Techniques

Communication

Problem Solving

Job description

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Assistant Retail Store Manager (38 hours) - London White City, London

Client: New Balance

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 071302d3834b

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

• Analyze the performance of the store (e.g., bestsellers, space allocation) and make necessary adjustments to increase productivity and efficiency.
• Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques to achieve results.
• Understand customer expectations and train your team to always reach or exceed them.
• Guide and provide training to all team members regarding products, NB technologies, and seasonal products.
• Assist in coordinating rota and scheduling.
• Minimize losses by implementing, monitoring, and tracking all loss prevention procedures.
• Support the recruitment, induction, training, and development of the store team.
• Act as key holder for the store and be an active member on the shop floor and back of house, carrying out retail duties such as sales, customer service, and stock control.
• Handle inquiries and escalate customer complaints appropriately.
• Understand and support store operations, policies, and procedures via the retail game changer.
• Adhere to company policies and procedures.
• Perform other duties as required by the business or Store Manager.

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven experience in a supervisory position.
• Ability to lead and coach a team.
• Knowledge of retail KPIs.
• Previous experience in retail is desirable.
• Demonstrate excellent customer service skills.
• A passion for retail and sales.
• Desire to learn and grow.
• Ability to perform basic math and general retail operational processes.
• Understanding of POS register systems.
• Effective communication skills.
• Flexible work schedule including weekends and holidays.

ADDITIONAL BENEFITS:

• Competitive compensation.
• Potential to earn more through our Retail Bonus Scheme.
• Great development opportunities.
• Inclusive working environments across all our European locations.
• Generous staff discount.
• Project involvement across our European region.
• Flexible uniform package.