Assistant Retail Store Manager (38 hours) - Bridgend

TN United Kingdom; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in sportswear is seeking an Assistant Retail Store Manager to lead a dynamic team in Bridgend. This role involves enhancing customer experiences, analyzing store performance, and supporting the Store Manager in daily operations. The ideal candidate will be a passionate team player with a proven track record in retail, eager to drive sales and deliver exceptional service. Join a growing brand that values development and offers a supportive environment for its employees. If you thrive in a fast-paced retail setting and have a love for sportswear, this opportunity is perfect for you!

Benefits

Competitive Compensation

Retail Bonus Scheme

Great Development Opportunities

Generous Staff Discount

Flexible Uniform Package

Qualifications

• Proven experience in a supervisory position is essential.
• Demonstrate customer service skills and a passion for retail.

Responsibilities

• Analyze store performance and make necessary adjustments.
• Deliver total customer satisfaction and boost sales.
• Guide and train team members on products and technologies.

Skills

Team Player

Customer Service Skills

Leadership

Knowledge of Retail KPIs

Basic Maths

Effective Communication

Education

Previous Retail Experience

Supervisory Experience

Tools

POS Register Systems

Job description

Social network you want to login/join with:

Assistant Retail Store Manager (38 hours) - Bridgend, Bridgend

col-narrow-left

Client:

New Balance

Location:

Bridgend, United Kingdom

Job Category:

Retail

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6e752915c378

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
2. Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
3. Understanding customer expectations and training your team to always reach or exceed their expectations
4. Guides and provides training to all team members in relation to products, NB technologies and seasonal products
5. Assists in co-ordinating rota and scheduling
6. Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
7. Supports the recruitment, induction, training, and development of the store team
8. Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
9. Dealing with enquiries and an escalation route for customer complaints
10. Understanding and supporting store operations, policies and procedures via the retail game changer
11. Adhere to company’s policies and procedures
12. Perform other duties as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

1. Team Player
2. Proven experience in a supervisory position
3. Ability to lead and coach a team
4. Knowledge of retail KPIs
5. Previous experience in retail desirable
6. Demonstrate customer service skills
7. A passion for retail and sales
8. Desire to learn
9. Ability to perform basic maths and general retail operational processes
10. Understanding of POS register systems
11. Effective communication skills
12. Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

1. Competitive compensation
2. Potential to earn more through our Retail Bonus Scheme
3. Great development opportunities
4. Inclusive working environments across all our European locations
5. Generous staff discount
6. Project involvement across our European region
7. Flexible uniform package