Assistant Retail Manager, Retro and Bookshop

Harbour Hospice; City of Edinburgh; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join Harbour Hospice as an Assistant Retail Manager in a vibrant retail environment focused on pre-loved retro fashion and books. This part-time role involves supporting shop operations, enhancing customer experiences, and working with a dedicated team of volunteers to help raise funds for hospice services. If you have a passion for retail and community service, this is a rewarding opportunity.

Qualifications

• Retail background with experience in customer service.
• Ability to lead and motivate a team of volunteers.
• Experience in visual merchandising and achieving sales results.

Responsibilities

• Support overall shop operations and ensure customer satisfaction.
• Manage shop in the absence of the manager on Saturdays.
• Work with volunteers and maintain a positive work environment.

Skills

Customer Service

Team Leadership

Visual Merchandising

Sales Achievement

Organizational Skills

Job description

• Rewarding retail role in pre-loved retro fashion, goods and bookstore
• Permanent part time. Every Saturday and an alternating weekday
• Maximise retail income to help provide Hospice services to your community

Mōu | For you

At Harbour Hospice our values are at the heart of everything we do. We welcome applications from all backgrounds who share our values of aroha (compassionate), tautikanga (professional), and mō te katoa (inclusive).

Your role will give you a strong sense of purpose as you help connect the community with the care hospice provides. You’ll contribute to raising a third of Harbour Hospice’s annual funding needs and enjoy:

• Extremely busy and varied days
• Injecting your personality into your role and shop
• Working with volunteers and forging very special relationships

Best of all, you will join an organisation where 'he taonga koe,' your work matters.

Mō te tūnga | About the role

The Assistant Retail Manager role at Hospice Retro and Books in Birkenhead is wonderful and varied. Working in a treasure trove of vintage and retro homewares and fashion, not to mention a massive range of books for booklovers, you will support the overall running of the shop and ensure a fantastic customer experience for donors, customers and volunteers alike. You'll get involved in everything from sorting, pricing and merchandising, to delegating, completing timesheets and cashing up. Most importantly, you will work with an amazing team of fantastic volunteers, ensuring they feel valued and supported in their work.

Once fully trained in this permanent part time role, you will work autonomously, in charge on the manager’s day off on Saturdays (9:30am – 4pm), and connecting with them one weekday to be agreed, every second week (8:30am – 4:30pm).

He kōrero mōu| About you

Your retail background means you live and breathe great customer service. You enjoy a fun and quirky environment and value kindness and in the way you work. You enjoy variety and are willing to roll your sleeves up and get stuck in as well as show your initiative and lend a hand where it’s needed. You get on well with all walks of life and can motivate and lead a team of dedicated volunteers in a collaborative, open and positive way. You will demonstrate:

• More than a liking for books – knowledge to accurately appraise antique books
• Confidence making decisions and leading a team
• A track record of achieving sales results
• Highly organised and ability to work at pace in a busy environment
• Visual merchandising experience. Ability to create retail environments that are captivating, enticing and relevant

You’ll also have flexibility to change your hours on occasion, to cover leave and to provide extra support as needed.

Ko mātou tēnei | About us

Harbour Hospice is one of the largest hospices in Aotearoa caring for people across the North Shore, Hibiscus Coast and Warkworth/Wellsford regions. We support and provide holistic care to people in their homes, in one of our two inpatient units, or in community programmes offered at each of our three sites. We are a progressive organisation that puts each tūroro, patient, whānau and family, our community and our people, at the heart of everything.

Me pēhea te tuku tono | How to apply

Click on the link to submit your CV and cover letter through our careers site. Tell us your motivation for applying and how your work and life experience align with our values and the role you are applying for.

Don’t hesitate to email Peggy Newton, Recruitment Specialist [e-mail] with any questions, or to arrange a kōrero (chat) before you apply.

Applications close Sunday 8 June2025

You must have the right to live and work in Aotearoa New Zealand. Background and pre-employment checks including health screening where applicable, are part of our recruitment process.