Assistant Retail Manager - Highbury

SmartRecruiters, Inc.; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Bike loan

Season tickets

CPD opportunities

Training programmes

Wellbeing program

Eye care

Bereavement benefits

Blue Light Card

Job summary

Marie Curie in the UK is seeking an Assistant Retail Manager to lead with a can-do attitude, deliver excellent customer service, and uphold stock presentation standards. You will support the Retail Manager to maximise sales, manage volunteers, and ensure store operations run smoothly with a strong focus on safety and community engagement.

This role offers flexible hours (full-time or part-time) and a comprehensive benefits package including 25 days leave, pension, bike/season ticket schemes, and

Qualifications

• Retail experience, preferably in fashion/clothing.
• Experience of cash handling and financial procedures.
• Strong interpersonal and communication skills with a customer-first attitude.
• Ability to work independently and as part of a team.
• Good organisational skills and workload prioritisation.
• Knowledge of health and safety in retail.

Responsibilities

• Assist the Retail Manager to maximise sales through displays and pricing.
• Merchandising awareness and trend monitoring.
• Maximise Gift Aid income and oversee display of bought-in goods.
• Engage customers and coach volunteers and staff to promote donations and loyalty.
• Engage with the community to drive repeat custom and recruitment.
• In the absence of the Retail Manager, run store operations.

Skills

Retail experience

Cash handling

Customer service

Teamwork

Organisational skills

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, buildingawarenessand engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference.We'relooking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive ina collaborativeworkplace and enjoy helping people,we'dlove to hear from you.

As an Assistant Retail Manager,you willjoin an incredible team andsupportthemto encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.

Job Description

You willbe responsible for:

Assistingthe Retail Manager in maximising sales by maintaininghigh standardsof display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.

Merchandising awarenessandmaking sure you are keeping up to date with trends and competition.

MaximisingGift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.

Customer engagement and leadingby coaching volunteersand staffto have great conversations with every customer on" Rounding up"their purchase, making an "add donation"for our charityand signing up for our loyalty scheme.

Engagingwith the community to driverepeat custom, stock donation,volunteerrecruitmentandcommunityinvolvement.

Supportingthe Retail Manager in recruiting and managingvolunteers and ensuring all staff and volunteers are followingMarie Curie procedures and guidelines.

In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

Key Criteria

Previousretail experience,preferably in fashion/clothing.

Experience of cash handling andfinancial managementprocedures(including completion of sales records).

Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicatewith tact and discretion,

Ability to work well both independently and as part of a team.

Good organisational skills and the ability to prioritise workload, balancing competing demands.

Understanding of health and safety procedures in a retail environment.

Experience in managing and motivating volunteers is desirable.

Salary:£12.71 per hour plus benefits plus LA if applicable

Hours per week: We have part time and full time roles available and can be flexible with the weekly hours

Closing date:9th October We are reviewing applications as they are received, so we encourage you to apply early.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

25 days annual leave (exclusive of Bank Holidays)

Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

Loan schemes for bikes; computers and season tickets

Continuous professional development opportunities

Industry-leading training programmes

Wellbeing and Employee Assistance Programmes

Enhanced bereavement, family friendly and sickness benefits

Access to Blue Light Card membership

Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

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