Assistant Retail Manager, Hercules (FTC - 12 Months)

Disney Cruise Line - The Walt Disney Company; London; On-site; Confidential; Full time

Job summary

A leading company in the entertainment industry is hiring an Assistant Retail Manager to oversee the daily operations of retail merchandise stores located in prominent theatres. The role involves ensuring exceptional guest experiences through effective team leadership, performance analysis, and maintaining Disney's brand standards. Candidates should have a strong retail management background and a passion for guest interaction.

Benefits

25 days annual leave

Private medical insurance & dental care

Free Park Entry for family and friends

Disney Discounts on products and ticketing

Excellent parental and guardian leave

Employee Resource Groups

Qualifications

• Proven experience in Retail in a management role.
• Attention to detail and ability to prioritise Guests and tasks.
• Excellent time management and organisational skills.

Responsibilities

• Partner with management in day-to-day sales and operations.
• Drive sales and service goals while managing staff.
• Support the recruitment and development of team members.

Skills

Communication

Organizational Skills

Customer Service

Team Leadership

Tools

Excel

Outlook

Job description

Job Summary

The Assistant Retail Manager partners with the Retail Manager in the management of the day-to-day operations of the business, ensuring that every Guest has the best Disney experience possible. This is done through consistent exceptional Guest service, development and management of the sales team, maintenance of visual standards, and compliance with established policies and procedures. Serves as Leader throughout, including on Duty shifts - maintaining consistency in management approach and driving sales, standards and service to meet requirements. Works as an integral part of the management team through development and implementation of new ideas to drive revenue and profit. Leads through effective and timely communication, analysis of performance and sales trends; and supports through organisation and creativity.

This is a Retail Merchandise store based role. 5 days per week across the Lyceum theatre and Drury Lane theatre and from time to time, supporting our tour operations in the UK.

This is across various opening hours that align to theatre operations and across 7 days per week.

The Opportunity & Responsibilities:
(Include but are not limited to..)

• Partner with management colleagues in managing day-to-day sales floor and back office operations. Actively leading on the sales floor, driving sales and service goals.
• Work both independently and as a part of the management team to drive results, set standards & manage staff, working towards the achievement of shared goals of the business.
• To act as Duty, Primary or Secondary Manager when scheduled, carrying out the responsibilities & duties of those roles; whilst working on own responsibilities, delegated tasks and towards shared goals.
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team. Sets and communicates sales goals. Holds self and others accountable to high performance standards and collates accurate sales information using tools provided.
• Demonstrates commitment to equality, diversity and inclusion in all actions.
• Supports Core Values of “People, Experience, Revenue and Brand”, through inspiring communication, integrity and passion.
• Prioritises “Teamwork, Enjoyment, Efficiency and Results” in all work.
• Considers impact of actions on individual, team and the organization.
• Takes a proactive role in maintaining Disney brand standards.
• Partners in the development of strategy and helps to translate into specific priorities, objectives and action plans.
• Understands and drives appropriate metrics to assess business performance – Net Sales, Per Cap, ADT, Forecast, Budget (sales and KPIs) and Controllable Expenses (checkbook, shrink and payroll)
• Manages time, projects, processes and resources to produce desired outcomes.
• Ownership of own areas of responsibility, effectively supporting the daily operations and goals of management team.
• Supports the recruitment, retention and development of a diverse range of talented people

The Experience We Require From You:

• Proven experience in Retail in a management role
• Passion for interacting with Guests of all ages.
• Attention to detail and ability to prioritise Guests and tasks.
• Excellent time management and organisational skills.
• Excellent communication skills.
• Advanced cash handling skills.
• Inventory management experience.
• Proven ability to create a positive work environment.
• Ability to listen to feedback and take constructive action.
• Proficient in Excel and Outlook.

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.