Assistant Retail Manager - Costa

Compass Group UK & Ireland; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading brand is seeking an Assistant Retail Manager to ensure smooth operations in retail. You'll be responsible for managing performance, delivering high-quality service, and ensuring compliance with health and safety standards. This role offers opportunities for growth in a diverse and inclusive environment.

Benefits

Competitive pay

Learning and development opportunities

Qualifications

• Excellent customer-facing, people, and operational management skills required.
• Experience within a corporate Health & Safety culture is necessary.
• FM experience is essential.

Responsibilities

• Understanding contractual terms and delivering service to standards.
• Managing staff availability, performance, and training.
• Promoting safety habits and managing health and safety issues.

Skills

Management skills

Customer service skills

Attention to detail

Team management

Health & Safety compliance

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Introduction

We're currently recruiting a dedicated Assistant Retail Manager to help ensure the smooth running of operations in a major High Street brand on a full-time basis, contracted to 40 hours per week.

As an Assistant Retail Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations.

Here's an idea of what your shift patterns will be: Variable shifts.

Could you bring your spark to Costa? Here's what you need to know before applying:

Your key responsibilities will include:

• Understanding and delivering all contractual terms.
• Communicating any on-site client changes to the line manager.
• Regular communication with clients and sub-contractors as agreed.
• Promoting the accommodation and amenity units and acting as a Compass Advocate at all times.
• Ensuring all services are delivered to the correct standard.
• Looking for opportunities to develop our service.
• Seeking ways to improve work activities and promote efficiency.
• Developing contract specifications and SLAs to ensure optimal service delivery.
• Reporting health and safety issues, including accidents and near misses.
• Promoting good safety habits and safe systems of work.
• Delivering training on machinery operation, ensuring safety and compliance.
• Ensuring facilities contract staff are qualified and experienced.
• Managing staff availability, resource planning, and succession management.
• Conducting staff reporting, appraisals, team briefs, and setting standards.
• Motivating staff and fostering cross-team cooperation.
• Managing expenditure to ensure value for money.
• Maintaining auditable records.

Our ideal Deputy Manager will:

Essential:

• Possess excellent customer-facing, people, and operational management skills.
• Have attention to detail and accuracy.
• Have team management experience, including performance management, coaching, and service contract monitoring.
• Be smart, polite, and well-presented.
• Possess excellent customer service skills.
• Be a strong team player.
• Have experience within a corporate Health & Safety culture.
• Have experience with Financial Controls.
• Have FM experience (essential).
• Hold a valid driving license.

Desirable:

• Previous experience in Aviation.
• Experience with maintenance software.
• Knowledge of transport management systems.
• Experience managing multiple sites with Compass.

As part of Compass, you'll help feed people, fuel progress, and forge connections across around 6,000 venues. Join us to grow your career with the industry leader, enjoy competitive pay, great perks, and unrivalled opportunities for learning and development at one of the UK's biggest businesses.

Job Reference: com/2306/79246001/52726924/WJ #One Retail

Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities to advance. We celebrate diversity and aim to build a culture that respects all talents, backgrounds, and abilities. We want our colleagues to feel valued, empowered, and to thrive—because diversity is our strength!