Assistant Retail Manager - Costa

OneRetail; Cambridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

A major High Street brand is seeking a dedicated Assistant Retail Manager to oversee operations. The role requires excellent customer-facing skills and team management experience. Join a company that values individuality and offers career progression along with competitive pay and development opportunities.

Benefits

Competitive pay

Learning and development opportunities

Diverse work environment

Qualifications

• Excellent customer-facing and operational management skills.
• Experience in performance and team management.
• Well-presented, polite, and professional demeanor.

Responsibilities

• Oversee staff management and training.
• Ensure service delivery to contractual standards.
• Identify and manage resource shortfalls and excesses.

Skills

Customer service

Operational management

Team management

Attention to detail

Job description

We're currently recruiting a dedicated Assistant Retail Manager to help ensure the smooth running of operations in a major High Street brand on a full-time basis, contracted to 40 hours per week.

As an Assistant Retail Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations.

Here's an idea of what your shift patterns will be: Variable shifts.

Could you bring your spark to Costa? Here's what you need to know before applying:

Your key responsibilities will include:

• Understand and deliver all contractual terms.
• Communicate any on-site client changes to line manager.
• Communicate regularly with client (as agreed).
• Communicate regularly with sub-contractors (as agreed).
• Promote the accommodation and amenity units and act as a Compass Advocate at all times.
• Ensure all services are delivered to the correct standard.
• Look for opportunities to develop our service.
• Seek ways to improve work activities and promote efficiency.
• Develop contract specifications and SLAs to ensure optimal service delivery.
• Report health and safety issues, including accidents and near misses.
• Promote good safety habits and safe systems of work.
• Deliver training on machinery operation, ensuring safety and compliance.
• Ensure staff are suitably qualified and experienced.
• Ensure the availability of trained staff at the right times.
• Identify and predict resource shortfalls and excesses, with recommendations.
• Manage succession planning, both long and short term.
• Oversee staff reporting, appraisals, team briefs, and set standards and expectations.
• Motivate staff and foster cross-team cooperation.
• Manage current expenditure and ensure value for money.
• Maintain auditable records.

Our ideal Deputy Manager will:

Essential:

• Possess excellent customer-facing, people, and operational management skills.
• Have attention to detail and accuracy.
• Have team management experience, including performance management, coaching, and monitoring service contracts.
• Be well-presented, polite, and professional.
• Have excellent customer service skills.
• Be a strong team player.
• Experience working within a corporate Health & Safety culture.
• Experience with Financial Controls.
• FM experience is essential.
• Driving license is essential.

Desirable:

• Previous experience in Aviation.
• Experience with maintenance software.
• Knowledge of transport management systems.
• Experience managing multiple sites with Compass.

As part of Compass, you'll help feed people, fuel progress, and forge connections across around 6,000 venues. Join us to grow your career with the industry leader, with competitive pay, great perks, and unrivaled opportunities for learning and development at one of the UK's biggest businesses.

Job Reference: com/2306/79246001/52726924/WJ #One Retail

Compass Group UK&I is committed to fostering an environment where everyone can be themselves and has equal opportunities to advance. We strive to build a culture that respects and celebrates diverse talents, backgrounds, and abilities. We want our colleagues to feel valued, empowered, and to thrive — because diversity is our strength!