Assistant Retail Manager - Costa

Compass Group; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Retail Manager to oversee operations for a major High Street brand. This full-time role involves managing a diverse team, ensuring high-quality service delivery, and promoting a safe working environment while also providing opportunities for personal career growth. Join a supportive team that values diversity and offers great learning opportunities.

Benefits

Competitive pay

Learning and development opportunities

Supportive team culture

Qualifications

• Excellent customer-facing and operational management skills.
• Strong attention to detail and accuracy.
• Experience in performance management and coaching.

Responsibilities

• Manage staff availability and resource planning.
• Ensure high service standards and compliance with regulations.
• Report health and safety issues and handle performance management.

Skills

Customer Service

Team Management

Operational Management

Attention to Detail

Job description

We're currently recruiting a dedicated Assistant Retail Manager to help ensure the smooth running of operations in a major High Street brand on a full-time basis, contracted to 40 hours per week.

As an Assistant Retail Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations.

Here's an idea of what your shift patterns will be: Variable shifts.

Could you bring your spark to Costa? Here's what you need to know before applying:

Your key responsibilities will include:

• Understand and deliver all contractual terms.
• Communicate any on-site client changes to your line manager.
• Communicate regularly with the client (as agreed).
• Communicate regularly with sub-contractors (as agreed).
• Promote the accommodation and amenity units and act as a Compass Advocate at all times.
• Ensure all services are delivered to the correct standard.
• Look for opportunities to develop our service.
• Seek ways to improve work activities and promote efficiency.
• Develop contract specifications and SLAs to ensure optimal service delivery.
• Report health and safety issues, including accidents and near misses, to your line manager.
• Promote good safety habits and safe systems of work.
• Deliver training on machinery operation, ensuring safety and compliance with regulations.
• Ensure contract staff are qualified and experienced.
• Manage staff availability, resource planning, and prediction of shortfalls/excesses.
• Handle succession planning, team briefings, and performance management.
• Motivate teams and foster cross-team cooperation.
• Manage expenditures to ensure value for money.
• Maintain auditable records.

Our ideal Deputy Manager will:

Essential:

• Possess excellent customer-facing, people, and operational management skills.
• Have strong attention to detail and accuracy.
• Have team management experience, including performance management, coaching, and service contract oversight.
• Be smart, polite, and well-presented.
• Have excellent customer service skills.
• Be a strong team player.
• Have experience with Health & Safety culture and financial controls.
• Possess FM experience and a driving license.

Desirable:

• Experience in Aviation.
• Familiarity with maintenance software.
• Knowledge of transport management systems.
• Experience managing multiple sites with Compass.

As part of Compass, you'll help feed people, fuel progress, and forge connections across around 6,000 venues. Join us to grow your career with the industry leader, enjoy competitive pay, great perks, and unmatched learning and development opportunities at one of the UK's biggest businesses.

Job Reference: com/2306/79246001/52726924/WJ #One Retail

Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities to advance. We celebrate diversity and aim to create a culture where all team members feel valued, empowered, and able to thrive.