Assistant Retail Manager - Alexandria

Marie-Curie; Alexandria; On-site; GBP 17,000 - 20,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Loans for bikes/season tickets

Professional development

Job summary

Marie Curie in the United Kingdom is seeking an Assistant Retail Manager to support the store team in driving sales, delivering excellent customer service, and maintaining stock presentation. You will help recruit and manage volunteers, coach staff, oversee cash handling and pricing, and work closely with the Retail Manager to create a welcoming, well-organised shop that raises vital funds.

This role requires previous retail experience, strong interpersonal skills and the ability to work both

Qualifications

• Previous retail experience, preferably in fashion/clothing.
• Experience with cash handling and sales records.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Assist the Retail Manager to maximise sales and maintain high standards of display and stock rotation.
• Coach volunteers and staff to engage customers and promote donations.
• Oversee stock rotation, pricing accuracy and Gift Aid procedures.
• Engage customers and lead volunteers to have meaningful conversations and sign up for loyalty schemes.
• Support recruiting and managing volunteers and ensure staff follow Marie Curie procedures.

Skills

Cash handling

Customer service

Teamwork

Interpersonal communication

Attention to detail

Job description

• Compensation: up to GBP 18,505.76 - yearly

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, buildingawarenessand engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference.We'relooking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive ina collaborativeworkplace and enjoy helping people,we'dlove to hear from you.

As anAssistant Retail Manager,you willjoin an incredible team andsupportthemto encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.

Job Description

You willbe responsible for:

Assistingthe Retail Manager in maximising sales bymaintaininghigh standardsof display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.

Merchandising awarenessandmaking sure you are keeping up to date with trends and competition.

MaximisingGift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.

Customer engagement and leadingby coaching volunteersand staffto have great conversations with every customer on" Rounding up" their purchase, making an "add donation"for our charityand signing up for our loyalty scheme.

Engagingwith the community to driverepeat custom, stock donation,volunteerrecruitmentandcommunityinvolvement.

Supportingthe Retail Manager in recruiting and managingvolunteers and ensuring all staff and volunteers are followingMarie Curie procedures and guidelines.

In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

Key Criteria:

• Previousretail experience,preferably in fashion/clothing.
• Experience of cash handling andfinancial managementprocedures(including completion of sales records).
• Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicatewith tact and discretion,
• Ability to work well both independently and as part of a team.
• Good organisational skills and the ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.
• Experience in managing and motivating volunteers is desirable.

Additional Information

Vacancy type:Permanent,part-time

Closing date:5th November.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

25 days annual leave (exclusive of Bank Holidays)

Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

Loan schemes for bikes; computers and season tickets

Continuous professional development opportunities

Industry-leading training programmes

Wellbeing and Employee Assistance Programmes

Enhanced bereavement, family friendly and sickness benefits

Access to Blue Light Card membership

Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.