Assistant Retail Manager

Marie Curie; City of Edinburgh; On-site; GBP 17,000; Part time

Job summary

A leading charity in end-of-life care is seeking an Assistant Retail Manager for their Portobello Store. This part-time role involves maximizing sales, providing excellent customer service, and maintaining high store standards. Ideal candidates will have retail experience and strong interpersonal skills, contributing to the charity's mission.

Benefits

25 days annual leave

Group Personal Pension Scheme

Loan schemes for bikes, computers, and season tickets

Professional development opportunities

Training programmes

Wellbeing and Employee Assistance Programmes

Enhanced bereavement, family, and sickness benefits

Blue Light Card membership

Subsidised Eye Care

Qualifications

• Previous retail experience, preferably in fashion/clothing.
• Experience in cash handling and financial procedures.
• Ability to work independently and as part of a team.

Responsibilities

• Assist the Retail Manager in maximizing sales and maintaining store standards.
• Engage customers and coach volunteers to promote donations.
• Take responsibility for store operations in the manager's absence.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer-first approach

Job description

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Job Description

Vacancy type: Permanent, part-time

Location: Portobello Store

Salary: £16,825.38 per annum + benefits

Hours per week: 26.5 weekdays/weekends

Closing date: 23rd May. We are reviewing applications as they are received, so we encourage early application.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across all 4 nations. Our retail stores support our mission by generating revenue, raising awareness, and engaging communities.

Join our team in a dynamic retail environment where your proactive attitude makes a difference. We seek courageous individuals who take initiative, considerate team players who prioritize customers, and trustworthy colleagues proud of their work. If you enjoy collaboration and helping others, we want to hear from you.

Role Overview

As an Assistant Retail Manager, you will support the team to encourage sales, deliver excellent customer service, and maintain high standards of stock presentation and store cleanliness.

Responsibilities

1. Assist the Retail Manager in maximizing sales through high standards of display, proper stock rotation, and accurate pricing of donated items.
2. Maintain merchandising awareness, stay updated on trends and competitors.
3. Maximize Gift Aid income and oversee the display and administration of bought-in goods, minimizing stock loss.
4. Engage customers and coach volunteers and staff to promote donations, charity contributions, and loyalty scheme sign-ups.
5. Engage with the community to encourage repeat visits, donations, volunteer recruitment, and involvement.
6. Support the Retail Manager in volunteer recruitment and management, ensuring adherence to Marie Curie procedures.
7. In the manager's absence, take responsibility for store operations.

Key Criteria

• Previous retail experience, preferably in fashion/clothing.
• Experience in cash handling and financial procedures, including sales record keeping.
• Excellent interpersonal and communication skills with a customer-first approach.
• Ability to work independently and as part of a team.
• Strong organizational skills and workload prioritization.
• Understanding of health and safety in retail.
• Experience in managing and motivating volunteers is desirable.

Please see the full job description here.

For more information or an informal chat, contact Graham Hall via email at [e-mail].

Application Process

• Send your CV and cover letter explaining your experience, how you meet the person specification, and why you want to work with Marie Curie.
• This role involves sole responsibility for store operations, including lone working. Applicants must be 18 or older.

Benefits

• 25 days annual leave (excluding Bank Holidays)
• Group Personal Pension Scheme (employer matches contributions up to 7.5%)
• Loan schemes for bikes, computers, and season tickets
• Professional development opportunities
• Training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family, and sickness benefits
• Blue Light Card membership
• Subsidised Eye Care

Marie Curie values diversity and is committed to safeguarding and creating an inclusive workplace. We support reasonable adjustments during the application process. Contact [e-mail] for support.

About Us

We are a passionate team of over 4,400 staff and 12,000 volunteers, dedicated to supporting those living with terminal illnesses and their families. Our care, guidance, and support help them make the most of their time. Our warmth, creativity, and care make a difference in people's lives, especially in their final days and hours.