Assistant Restaurant General Manager - The Aubrey

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a prestigious hotel group as an Assistant Restaurant General Manager, where your leadership will shine in a vibrant dining environment. This role offers the chance to work alongside a talented team, ensuring that every guest experience is exceptional. You'll be instrumental in driving the restaurant's culture, managing operations, and supporting the General Manager in delivering legendary service. With a commitment to your growth and well-being, this position provides unique learning opportunities and a range of attractive perks, making it an exciting step in your career. Embrace the challenge and be part of a dynamic team dedicated to excellence.

Benefits

Learning & Development Programs

Employee Discounts

Complimentary Healthcare Cash Plan

Friends & Family Hotel Rate

Paid Charity Day

Cycle to Work Scheme

Recruitment Referral Bonus

Free Meals on Duty

Increased Holiday Entitlement

Employee Recognition Programs

Qualifications

• Proven experience managing a team in a fast-paced, high-quality environment.
• Ability to lead and develop staff while ensuring exceptional service.

Responsibilities

• Assist in executing business plans and achieving financial goals.
• Manage daily operations and ensure exceptional guest service.

Skills

Team Management

Customer Service

Operational Management

Training and Development

Education

Experience in High-Quality Establishments

Experience in Nightlife Environment

Job description

Assistant Restaurant General Manager - The Aubrey

ASSISTANT RESTAURANT GENERAL MANAGER, THE AUBREY

39 hours, 5 days per week

We’re looking for an Assistant General Manager - The Aubrey to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As an Assistant General Manager – The Aubrey at Mandarin Oriental Hyde Park, London, we expect from you:

• Work with the Restaurant General Manager to execute our business plan and achieve financial and quality goals.
• Assist the Restaurant General Manager in implementing Legendary Quality Standards throughout the Restaurant.
• Manage day-to-day operations on the floor, leading the Floor Managers and supporting the Restaurant General Manager to ensure exceptional service for our guests.
• Monitor and ensure successful onboarding, training, and development of the team.
• Respond proactively to guest queries and ensure appropriate action is taken to deliver exceptional service.
• Deputize for the Restaurant General Manager in their absence.
• Support the Restaurant General Manager with office tasks including rota, purchase orders, and more.
• Drive the restaurant culture and motivate, encourage, and guide the team.

As an Assistant General Manager, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from mainly evening and night shifts to morning on the weekend (including weekends and bank holidays), so flexibility is required.

To be a successful Assistant General Manager candidate, you will have previous experience managing a team in a high-quality and fast-paced establishment. You will be looking for the next step in your career and ideally have worked in a nightlife environment.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us.
• Retirement Plans. When you show commitment to us, we reciprocate.
• Access to discounts and deals with over 500 popular high street retailers.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Free Life Assurance benefits whilst in service.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.