Assistant Resident Services Manager

JR United Kingdom; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A property management company in Bristol is seeking an Assistant Resident Services Manager to enhance resident experiences at a high-quality development. You'll manage inquiries, coordinate services, and support daily operations to ensure resident satisfaction. Ideal candidates will have a background in customer service or property management and possess strong communication and organizational skills.

Qualifications

• Experience in customer service or property management preferred.
• Excellent communication and organizational skills.
• Proactive and people-focused attitude.

Responsibilities

• Assisting in the management of resident relations and inquiries.
• Coordinating with service providers and maintenance teams.
• Ensuring high standards of resident satisfaction and experience.
• Supporting the Resident Services Manager in daily operations.

Skills

Customer service experience

Communication skills

Organizational skills

Proactive attitude

Job description

About the role

We're seeking a proactive and people-focused Assistant Resident Services Manager to support the delivery of exceptional resident experiences at a high-quality build-to-rent development in Bristol.

As part of our Resident Services team, you will work alongside the Senior Resident Services Manager to ensure the smooth operation of all resident services. You'll be a key player in creating a welcoming and efficient environment for residents, handling inquiries, coordinating services, and ensuring resident satisfaction.

Responsibilities include:

• Assisting in the management of resident relations and inquiries
• Coordinating with service providers and maintenance teams
• Ensuring high standards of resident satisfaction and experience
• Supporting the Resident Services Manager in daily operations

Qualifications:

• Experience in customer service or property management preferred
• Excellent communication and organizational skills
• Proactive and people-focused attitude

Additional information:

• Location: Bristol, United Kingdom
• EU work permit required: Yes