Assistant Registrar, Systems and Projects

Kwantlen Polytechnique University; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Registrar to oversee the Systems and Projects team within the Student Services - Registrar's Office. This role involves leading a dedicated team to optimize service delivery and manage the implementation of student information systems. The ideal candidate will possess strong analytical and project management skills, ensuring compliance with regulatory requirements while enhancing staff productivity. Join a dynamic environment where your expertise will contribute to improving the quality of the student experience and operational efficiency.

Qualifications

• 5+ years experience in Registrar's Office or Enterprise Student Information Systems.
• Experience in managing a team and implementing service improvements.

Responsibilities

• Lead the Systems and Projects team to enhance service delivery and system efficiency.
• Ensure compliance with university policies and manage complex projects.

Skills

Analytical Skills

Project Management

Problem-Solving

Communication

SQL

Organizational Skills

Conflict Resolution

Education

Bachelor's Degree in Computer Science

Project Management Certification

Tools

Banner Student Module

FAST Student

Job description

We are currently seeking an Assistant Registrar, Systems and Projects to join our Student Services - Registrar's Office team.

Job Overview

Reporting to the Associate Registrar, this positiondirectly supervises members of the Systems and Projects team and ensures the efficient and effective operation of the Systems and Projects unit.

They will lead a strong team in the delivery of service excellence, providing functional, technical and operational expertise in the management of service delivery and student systems to the Office of the Registrar and the University. This includes overseeing the discovery, design, configuration, and implementation of functional aspects and the operationalization of business systems, processes, solutions, and reporting for KPU’s student information system.

The incumbent is a process-driven problem solver who utilizes their analytical and technical skills in the field of post-secondary business systems and project management, leading a strong group of functional specialists, and providing direction to cross-functional teams comprised of stakeholders from across the University.

They are also a champion of service delivery, leading a team that consistently works to improve service quality, staff productivity and systems efficiency.

The incumbent ensures KPU maintains compliance with university, provincial, and federal policies and reporting requirements. To that end they maintain a deep understanding of University policies and KPU’s student information system along with other related systems, in order to guide the implementation, maintenance and advancement of systems and service goals within the Office of the Registrar.

Education and Experience

• A bachelor's degree, preferably in Computer Science, Information Technology or related discipline.
• Minimum of five (5) years recent related experience in or supporting the Office of the Registrar, in progressively responsible positions related to the Registrar’s Office and/or Enterprise Student Information Systems.
• Minimum three (3) years management or supervisory experience in a post-secondary institution. Formal supervisory training is an asset.
• Project Management Professional (PMP) or other project management certification is an asset.
• Successful experience training and managing an effective team and implementing change resulting in improvements to service quality, staff productivity and systems efficiency.
• Or an equivalent combination of education and experience.

Knowledge, Skills, & Abilities

• In-depth knowledge of Canadian post-secondary education systems.
• Demonstrated experience as a functional lead administering a Banner Student module. Experience in a comparable student information system may be considered.
• Demonstrated analytical skills, including problem-solving and needs analysis. Excellent organizational skills, including the ability to set priorities and meet deadlines. Ability to work independently, exercise good judgment and demonstrate initiative.
• Demonstrated experience in enterprise systems including systems testing, systems and business process analysis and documentation, preferably in a post-secondary environment.
• Experience in business workflow design and business process improvements.
• Demonstrated ability to provide direction and manage a number of complex projects to their successful conclusion.
• Proven ability to work with and guide the actions of a technical software team, a functional user team, as well as the ability to work independently.
• Demonstrated experience using database reporting tools that include authoring SQL in an enterprise database system.
• Experience using an enterprise reporting tool such FAST Student, to query a relational database, at an intermediate level.
• Sound understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality undergraduate experience.
• Proven ability to develop flexible approaches toward work procedures and to exercise tact, diplomacy and conflict resolution skills; uses sound judgement.
• Ability to establish and maintain effective working relationships with University administration, faculty, and staff.
• Ability to communicate patiently and effectively (both verbally and in writing) with a diverse range of people and situations. Actively listens to the issues of others in a manner that elicits cooperation and support. Demonstrates an effective and adaptive skill in communicating with students/individuals under stress.
• Demonstrated ability to interpret and apply policies and regulations.
• Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position.
• Intercampus travel is required, possession of a valid driver’s license and access to a vehicle is preferred.

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Salary Information

The above compensation range is the span between the minimum and maximum base salary for a position.Typically, initial salary placement is approximately halfway between the minimum and the maximum.This represents an employee that possesses full job knowledge, qualifications and experience for the position.In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.