Assistant Reception Manager

www.findapprenticeship.service.gov.uk - Jobboard; Tewkesbury; On-site; GBP 28,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Reception Manager to oversee the Front Office Team in Tewkesbury. The role includes ensuring guest satisfaction, managing team performance, and maximizing room occupancy. Ideal candidates will have a degree in Hotel Management and at least 3 years of supervisory experience. This position offers competitive salary and various perks.

Benefits

Smart uniform provided

Free meals when on duty

Career development programmes

Team Member Travel Program

High street discounts

28 days of holiday

Discounted dental and health cover

Free Parking

Free Gym membership

Qualifications

• Minimum 3 years of Front Office supervisory experience.
• Experience in managing and developing people.
• Ability to work under pressure.

Responsibilities

• Oversee the Front Office operation.
• Evaluate guest satisfaction and monitor trends.
• Maximise room occupancy at best rates.

Skills

Leadership

Interpersonal Skills

Communication Skills

Customer Service

Teamwork

Education

Degree or diploma in Hotel Management

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £28,000 a year + reception Incentives Scheme.

A WORLD OF REWARDS

• Smart uniform provided

• Free and healthy meals when on duty

• Grow your Career

• Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• High street discounts: with Perks at Work

• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover

• Free Parking

• Free Golf Club

• Discount of £5 on Taxi fare between 11pm and 6am

• Guest Experience Day after successfully passing probation

• Free Gym membership for you and 1 family member

• Modern and inclusive Team Member’s areas

An Assistant Reception Manager supervises the Front Office Team to ensure that Team Members are prepared to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As an Assistant Reception Manager, you will oversee the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. An Assistant Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

An Assistant Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• Experience of managing people and developing people
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company