Assistant Reception Manager

Quaglino's; Greater London; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

50% restaurant discount

Salary via Stream - access to earnings

Wellness support

Meal on shift

Training on Evolv Edge

Holiday allowance

Volunteer day

Recommend a friend bonus

Job summary

Quaglino's in London is seeking a passionate Assistant Reception Manager to support the Reception Manager in delivering a seamless guest experience at our iconic venue in St James's. You will oversee calls, enquiries and reservations with warmth, and step in when the manager is away to keep a smooth front desk operation.

The role offers excellent development opportunities, industry-leading benefits, and a dynamic, luxury hospitality environment where teamwork and guest focus are valued above all.

Qualifications

• Customer-focused hospitality skills.
• Ability to manage high guest volumes with professionalism.

Responsibilities

• Run lunch/dinner service and manage front desk operations.
• Handle calls, inquiries and reservations with warmth.
• Lead in the absence of the Reception Manager.
• Coordinate with other departments to ensure guest satisfaction.
• Mentor and train staff; support recruitment.

Skills

Guest service

Communication

Team leadership

Reservation handling

Job description

Assistant Reception Manager

Quaglino's

16 Bury St, St. James's, London SW1Y 6AJ

Up To£19.71 per hour

Why work for us:

Our industry leading benefits have you covered!

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and complimentary sessions with a trained counsellor.
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform Evolv Edge which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service.
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.

London’s most iconic London drinking and dining venue for almost a century: This Sir Terence Conran designed venue has been a symbol of ‘the democratisation of dining’ since the 1990’s. A favourite for royalty, celebrities and Londoners in search of nightly live entertainment, our award-winning cocktail bar or Modern British fayre, which sit comfortably within an international menu. 1930’s glamour and sensory experiences are the norm in a venue filled with rich British heritage. Perfect for late night events and private dining in London’s St James.

A bit about what you will be doing:

We are looking for a passionate and guest-centric Assistant Reception Manager to join our team at Quaglino's. In this pivotal role, you'll support the Reception Manager in ensuring the smooth running of our Restaurant. You'll be responsible for managing calls, enquiries, and reservations with grace and efficiency, while also taking the lead in the absence of the Reception Manager. With your warmth and charm, you'll build lasting relationships with both guests and team members alike, ensuring a welcoming atmosphere at all times. Your primary focus will be on ensuring the smooth allocation of guests in a planned and organized manner, contributing to the overall success and strategy of the restaurant. This role offers a fantastic opportunity for personal and professional growth, with the chance to shape unforgettable moments for our guests while charting your own path to success in the hospitality industry.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence – Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.