Assistant Reception Manager

The Ivy Collection; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned restaurant group in Greater London is seeking an Assistant Reception Manager to join their passionate team. The ideal candidate will have over 2 years of experience in a similar role and a talent for providing exceptional service in a dynamic environment. Key responsibilities include supporting the Reception Manager, supervising the reception team, and managing service standards, all while ensuring a welcoming atmosphere for guests. Competitive pay and generous perks included.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Extra holiday allowance

Birthday off guarantee

Retail discounts

Qualifications

• 2+ years of experience in a similar role.
• Ability to work well under pressure during peak service.
• Excellent command of the English language.

Responsibilities

• Assist the Reception Manager in developing an efficient department.
• Supervise receptionists to maintain service standards.
• Manage the reception desk in the Manager's absence.

Skills

Exceptional service

Problem-solving

Communication skills

Team supervision

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We're searching for a passionate Assistant Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & rewards

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Assistant Reception Manager

• To assist the Reception Manager in the building of an efficient department, by taking an active interest in the employees' welfare, safety and development.
• To assist the reception team in providing all staff with on-going service standards training and food and beverage product knowledge.
• To supervise other receptionists, ensuring that the correct standards and methods of service are maintained.
• To strictly adhere to the department's operational budget and ensure that all costs are controlled and expenditure approved.
• To attend training and meetings as required by the Reception Manager.
• To conduct and contribute to regular departmental communications meetings.
• Manage the reception desk and the flow of service into the restaurant in the Manager's absence

About you

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.