Assistant Reception Manager

5 Hertford Street; City of Westminster; On-site; GBP 42,000 - 50,000; Full time

Job summary

A prestigious private member's club in Mayfair seeks an Assistant Reception Manager to oversee the reception team and ensure high standards of service. Benefits include a competitive salary, 33 days holiday, private medical insurance, and various wellness programs. Join a dedicated team in a luxurious environment that values customer relationships and professional service.

Benefits

33 days holiday per year (including bank holidays)

Birthday day off

Discounted gym membership with GymFlex

Monthly well-being days

Private medical insurance with Bupa

Private dental insurance with Bupa

Cycle to Work Scheme

Employee Assistance Programme

Free English Classes

In-house industry training

Qualifications

• Significant experience in a similar position.
• Experience in luxury hotels or private member's clubs.
• Ability to demonstrate exceptional customer service standards.

Responsibilities

• Ensure smooth running of the reception area.
• Supervise the reception team and maintain high customer service standards.
• Engage with members professionally and uphold club rules.

Skills

Customer Service

Team Supervision

Job description

**Assistant Reception Manager** . . 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.. . **We are currently looking for an Assistant Reception Manager to join our Reception Team.**. . **The additional benefits are:**. - 33 days holiday per year (including bank holidays). - Birthday day off. - Discounted gym membership with GymFlex. - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist. - Private medical insurance with Bupa . - Private dental insurance with Bupa. - Workplace nursery scheme. - Cycle to Work Scheme. - Employee Assistance Programme – Hospitality Action. - Access to a company doctor. - Eyecare & specs vouchers. - In-house industry training. - Sponsored social events. - Recommend a friend bonus of £1,000. - Staff Accommodation (subject to availability). - Online retail discounts. - Free English Classes. - Freshly prepared meals whilst on duty . . . **The responsibilities of the role of Assistant Reception Manager are:**. - Ensuring the smooth and efficient running of the reception area at all times.. - Supervising the team and ensuring the highest standard of customer service is upheld at all times.. - To uphold the rules of the club while engaging with members in a friendly, professional manner.. . **The Experience & Qualifications required of the Assistant Reception Manager are:**. - Significant experience in a similar position is essential. - Experience of working in a luxury boutique hotel, restaurant or private member’s club.. - Ability to demonstrate and instill exceptional customer service standards. . **The working hours:**. - Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday.. - The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am.. . . The club is closed on Sundays, Bank Holidays and throughout Christmas each year.. . If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.

Experience: Required
Employment: Full-time
Salary: up to £50,000 yearly

About 5 Hertford Street:

Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.