Assistant Property Manager / Student Accommodation Housing Officer

a2dominion; Oxford; On-site; GBP 30,000; Full time

Job summary

A2Dominion is seeking an Assistant Property Manager / Student Accommodation Housing Officer in Oxford. The ideal candidate will have front-line customer service experience, exceptional communication skills, and a full, clean driving licence. This full-time role involves managing tenant relations, administration, and property inspections while also ensuring compliance and high-quality housing management.

Benefits

25 days holiday plus Bank Holidays

Up to 8% contributory pension

Investment in learning and development

Up to £300 annual allowance for health benefits

Qualifications

• Full, clean UK driving licence.
• Experience in front line customer service.
• Ability to multitask in a fast-paced environment.
• Housing experience is desirable but not essential.

Responsibilities

• Ensure residents receive exceptional service and that properties are well-managed.
• Support with tenancy paperwork and liaison with contractors.
• Handle reception duties and administrative tasks.

Skills

Communication skills

Problem-solving

Customer service

Microsoft Office proficiency

Education

GCSEs in Math and English

Job description

Assistant Property Manager / Student Accommodation Housing Officer with previous experience in front line customer service, helping vulnerable people, and excellent communication and Microsoft Office skills is required to join our Specialist Housing - Student & Keyworker team at A2Dominion in Oxford, Oxfordshire.

SALARY: £29,257 per annum + Generous Benefits

LOCATION: Oxford, Oxfordshire (OX4) – 100% Site Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday, 9am – 5pm

KEY REQUIREMENT: Candidates MUST hold a full, clean driving licence

JOB OVERVIEW

Are you a people person with a passion for property management? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, please read on!

We have a fantastic opportunity for an Assistant Property Manager / Student Accommodation Housing Officer with experience in delivering front line customer service, helping vulnerable people, and possessing excellent communication and Microsoft Office skills.

In this role, you will ensure residents receive exceptional service, feel at home, and that properties are well-managed and compliant. You will assist in delivering high-quality housing management, act as a single point of contact for residents, and handle tasks from tenancy paperwork to liaising with contractors.

DUTIES

• Participate in accommodation allocation, issue tenancy paperwork, manage end of tenancy processes, and ensure properties are ready to let.
• Handle reception duties, greet visitors, answer calls, manage appointments, and provide administrative support.
• Carry out administrative tasks, be the point of contact for customers and partners, issue letters and notices, produce invoices, and respond to inquiries.
• Assist with low-level arrears management to maximize income.
• Report and escalate repairs as needed.
• Monitor contractor performance, liaise on inspections, and maintain records.
• Conduct estate and property inspections, maintain records, and address issues.
• Monitor expenditure against budgets and assist with service charge estimates.
• Support occupants in good housekeeping and fire safety practices.
• Resolve customer queries promptly, liaising with operational teams, customers, and partners.
• Maintain documentation to required standards.
• Build relationships with internal and external stakeholders.
• Represent A2Dominion at meetings and forums when required.
• Produce performance reports to support tenancy management objectives.

CANDIDATE REQUIREMENTS

• Full, clean UK driving licence
• Educated to GSCE level (Grades A*-C) in Math and English or equivalent
• Experience in front line customer service
• Problem-solving skills, especially with vulnerable customers
• Ability to multitask in a fast-paced environment with attention to detail
• Strong communication skills, both written and verbal
• Proficient in Outlook, Word, and Excel
• Housing experience is desirable but not essential

BENEFITS

• 25 days’ holiday plus Bank Holidays, increasing to 28 days after 3 years
• Up to 8% contributory pension
• Investment in learning and development
• Up to £300 annual allowance for health and lifestyle benefits

We encourage applications even if you do not meet 100% of the criteria.

NO AGENCIES PLEASE

APPLY TODAY…

By applying, you consent to your details being shared with our client for this role.

JOB REF: AWDO-P13684

This job is advertised by AWD online on behalf of a2dominion Group Ltd.