Assistant Property Manager / Student Accommodation Housing Officer

a2dominion; Oxford; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading property management company in Oxford seeks an Assistant Property Manager to deliver exceptional service in student accommodation. The role involves managing tenancy paperwork, coordinating with contractors, and ensuring properties are well-maintained. Ideal candidates will have strong customer service experience, problem-solving skills, and proficiency in IT. Join a dynamic team committed to providing high-quality housing management.

Benefits

25 days’ holiday plus Bank Holidays

Up to 8% contributory pension

Investment in learning and development

Annual health and lifestyle benefits allowance

Qualifications

• Experience in front-line customer service roles, especially with vulnerable populations.
• Strong written and verbal communication skills.
• Proficiency in IT, including Outlook, Word, and Excel.

Responsibilities

• Participate in accommodation allocation and handle end-of-tenancy processes.
• Perform administrative tasks and manage customer queries.
• Carry out estate inspections and monitor contractor performance.

Skills

Problem-solving

Communication

Multitasking

Education

GSCEs (Grades A*-C) in Math and English

Tools

Outlook

Word

Excel

Job description

Assistant Property Manager / Student Accommodation Housing Officer

We are seeking an experienced individual with a background in delivering front-line customer service, especially in roles helping vulnerable people, to join our Specialist Housing - Student & Keyworker team at A2Dominion, based in Oxford, Oxfordshire.

SALARY: £29,257 per annum + Generous Benefits (see below)

LOCATION: Oxford, Oxfordshire (OX4) – 100% Site Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday, 9am – 5pm

Job Overview

Are you a people person passionate about property management? Do you thrive in a dynamic, fast-paced environment? If yes, read on!

In this role, you will ensure residents receive exceptional service, feel at home, and that properties are well-managed and compliant. You will assist in delivering high-quality housing management, acting as a single point of contact for residents, handling everything from tenancy paperwork to liaising with contractors.

Responsibilities

• Participate in accommodation allocation, including issuing tenancy documents, handling end-of-tenancy processes, and ensuring properties are ready for new tenants.
• Handle reception duties such as greeting visitors, answering calls, managing appointments, and providing administrative support.
• Perform administrative tasks including issuing correspondence, producing invoices, and responding to enquiries.
• Assist with low-level arrears management to maximize income.
• Report and escalate repairs and maintenance issues.
• Monitor contractor performance and coordinate inspections and testing visits.
• Carry out estate and property inspections, maintaining accurate records and addressing issues.
• Support budget monitoring, stock use, and service charge management.
• Promote good housekeeping and fire safety practices among occupants.
• Resolve customer queries promptly, liaising with operational teams and external partners.
• Maintain documentation to organizational standards.
• Build relationships with internal and external stakeholders to support residents.
• Represent the organization at meetings and forums as required.
• Produce performance reports to support tenancy management objectives.

Candidate Requirements

• GSCEs (Grades A*-C) in Math and English or equivalent.
• Experience in front-line customer service roles, especially with vulnerable populations.
• Problem-solving skills and ability to understand customer needs.
• Ability to multitask and work efficiently in a fast-paced environment with keen attention to detail.
• Strong written and verbal communication skills.
• Proficiency in IT, including Outlook, Word, and Excel.
• Housing experience is desirable but not essential.

Benefits

• 25 days’ holiday plus Bank Holidays, increasing to 28 days with 3 years of service.
• Up to 8% contributory pension.
• Investment in learning and development.
• Annual health and lifestyle benefits allowance of up to £300 for employees and their families.

We encourage applicants who meet most but not all criteria to apply, as we value diverse experiences and perspectives.

No agencies please.

Apply today! By submitting your application, you consent to us sharing your details with our client for recruitment purposes.

Job Ref: AWDO-P13403

This role is advertised by AWD online on behalf of a2dominion Group Ltd.