Assistant Property Manager / Student Accommodation Housing Officer

AWD online; Oxford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Une organisation engagée recherche un Assistant Property Manager / Student Accommodation Housing Officer pour offrir un service exceptionnel à ses résidents à Oxford. Les candidats idéaux possèdent d'excellentes compétences en communication et une expérience en gestion de logement, ce qui les rend capables d'interagir efficacement avec des clients souvent vulnérables. Le poste offre des avantages tels que 25 jours de congé, un régime de retraite contributif jusqu'à 8 % et des opportunités de développement personnel.

Benefits

25 jours de congé (plus jours fériés), augmentant à 28 jours avec 3 ans de service.

Jusqu'à 8% de la pension contributive.

Investissement dans votre apprentissage et développement.

Allocation annuelle généreuse pouvant aller jusqu'à 300 £ pour des bienfaits liés à la santé et au mode de vie.

Qualifications

• Expérience en service client dans un rôle de contact direct.
• Compétences fortes en communication écrite et verbale.
• Connaissance de Microsoft Outlook, Word et Excel.

Responsibilities

• Gérer le processus d'allocation de logement et le papier juridique des baux.
• Fournir un soutien administratif quotidien aux visiteurs et aux clients.
• Surveiller la performance des entrepreneurs et gérer les réparations nécessaires.

Skills

Communication

Problem Solving

Multi-tasking

Attention to Detail

Education

GSCE level in Math and English

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Assistant Property Manager / Student Accommodation Housing Officer, Oxford

col-narrow-left

Client:

AWD online

Location:

Oxford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

e94b13df4ad7

Job Views:

7

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

JOB OVERVIEW

Are you a people person with a passion for property management?

Do you thrive in a fast-paced environment where every day brings a new challenge?

If so, please read on!

We have a fantastic new job opportunity for an Assistant Property Manager / Student Accommodation Housing Officerwith previous experience of delivering front line customer service in a front facing role helping vulnerable people, who has excellent communication and Microsoft Office skills.

Working as the Assistant Property Manager / Student Accommodation Housing Officer you will play a vital role in ensuring residents receive exceptional service, helping them feel at home while ensuring properties are well-managed and compliant.

As the Assistant Property Manager / Student Accommodation Housing Officer you will assist in delivering high-quality housing management and act as a single point of contact to provide excellent customer service to residents dealing with everything from handling tenancy paperwork to liaising with contractors.

DUTIES

Your duties as an Assistant Property Manager / Student Accommodation Housing Officer will include:

• Participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments
• Responsible for daily cover for handling reception duties, including greeting visitors, answering phone calls, managing appointments, and providing general administrative support
• Carry out day-to-day administrative duties including being the point of contact for their customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries
• Assist the Property Managers with low level arrears, maximising the Groups income
• Report repairs where required and escalate issues/actions required where necessary
• Assist the Area Manager in monitoring contractor performance
• Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records
• Assist the Property Managers to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues
• Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts
• Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices
• Assist Property Managers in resolving customer queries promptly, including liaison with the Operational Teams, customers, partnering Trusts as required
• Maintain all relevant documentation to the required standards at both the organisation and premises level
• Build relationships and work with both internal and external stakeholders to support the customers
• Attend and represent the organisation with support, at internal and external meetings and forums when required
• Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved

CANDIDATE REQUIREMENTS

• Educated to GSCE level (Grades A*-C) in Math and English or equivalent
• Previous experience of delivering front line customer service in a front facing role
• Proven experience of problem solving for customers and understanding their needs, including vulnerable people
• Ability to multi-task, thrives in a fast-paced environment with excellent attention to detail
• Strong communication skills, both written and verbal
• A good level of IT knowledge, including Outlook, Word and Excel
• Whilst prior experience in housing isn’t essential, it is highly desirable

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13403

This job is being advertised by AWD online on behalf of a2dominion Group Ltd

Full-Time, Permanent Housing Management Jobs, Careers and Vacancies. Find a new job and work in Oxford, Oxfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.