Assistant Property Manager

Fexco; Salisbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property management company is seeking an Assistant Property Manager for their Salisbury office. This role involves supporting property managers, coordinating maintenance requests, and addressing client queries. Candidates should possess strong organizational skills and a commitment to excellent customer service, with opportunities to enhance their career in a dynamic environment.

Qualifications

• Experience in administrative and customer service roles is essential.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Previous experience in a Property or Leasehold sector is a plus.

Responsibilities

• First point of contact for lessee queries, managing incoming communications.
• Coordinate and follow up on maintenance requests.
• Maintain accurate records of maintenance progress and property data.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Attention to Detail

Tools

Microsoft Office Suite

Qube

Job description

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Job Title: Assistant Property Manager

Location: Salisbury

Company: (Fexco Property Services within our Remus Management Limited brand)

Type of Employment: Full Time, Permanent

Hours: Monday - Friday (8:45am - 5:15pm) with an hour for lunch

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website: www.fexcopropertyservices.co.uk/
About this Role:

As a Managing Agent, we oversee both Leasehold and Freehold developments, ensuring our residents enjoy a safe, well-maintained, and professionally managed living environment. At the core of this mission is our Assistant Property Manager, a key support role within our Central Team, of which you would be based in our Salisbury Office. You will assist in the day-to-day management of property portfolios across various regions. Your responsibilities will be diverse and dynamic, ranging from coordinating reactive maintenance and arranging Health & Safety inspections to handling customer service queries, managing low-level complaints, and supporting general administrative tasks. No two days are the same, and your adaptability will be essential to meet the evolving needs of our properties and residents.
Main Duties and Objectives:

• First point of contact for lessee queries, complaints, and concerns via phone and email, aiming for first-touch resolution.
• Manage incoming communications from contractors, Property Managers, and Developers.
• Coordinate and follow up on maintenance requests, ensuring timely and effective resolutions.
• Action maintenance tasks identified during Property Manager site inspections.
• Maintain accurate records of maintenance progress, and property data.
• Collaborate with internal departments to support Property Managers in delivering excellent service.
• Keep CRM systems updated with key codes, director details, and other essential property information.
• Log all time costs for any works outside of management.

Essential Skills:

• A proactive team player with a strong commitment to delivering outstanding customer service.
• Previous experience in administrative and customer service roles.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Professional and confident telephone manner, with the ability to handle high call volumes.
• Exceptional attention to detail and accuracy, with strong problem-solving skills.
• Highly organised and capable of managing multiple priorities in a fast-paced environment.
• Flexible and adaptable to change.

Bonus Skills:

• Experience in the Property or Leasehold sector.
• Previous experience in an Assistant Property Manager role.
• Familiarity with Qube (Property Management software).
• TPI (The Property Institute) qualification.

BACK TO ALL VACANCIES

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.