Assistant Property Manager

A2Dominion; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK housing association is seeking an Assistant Property Manager responsible for supporting property management and delivering high-quality customer service. This permanent, full-time position based in Oxford offers a salary of £29,257 and comes with various employee benefits, including 25 days holiday and flexible working options.

Benefits

25 days’ holiday (Plus Bank Holidays)

Up to 8% contributory pension

Flexible working

Investment in learning and development

Qualifications

• Educated to GCSE level or equivalent.
• Experience in delivering excellent customer service.
• Proven problem-solving abilities.

Responsibilities

• Assist Property Managers to manage residential portfolios.
• Act as a point of contact for residents.
• Monitor contractor performance and repairs.

Skills

Customer service excellence

Problem-solving

Knowledge of Outlook, Word & Excel

Education

GCSE level or equivalent in Maths and English (Grades A*- C)

Job description

Overview

Assistant Property Manager - (Specialist Housing) | Location: Oxford | Salary: £29,257 | Permanent, Full time, 35 hours per week, Monday to Friday

About Us

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.

Role Overview

To work as part of the Property Management team, assist the Property Managers to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements. To assist Area Managers in the delivery of high-quality housing management service to deliver excellent property management support to A2Dominion customers. To deliver high quality customer service to support A2Dominion residents, acting as a single point of contact for residents where required.

Key Responsibilities

• To participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments.
• Carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries.
• To assist the Property Managers with low level arrears, maximising the Groups income.
• Report repairs where required and escalate issues/actions required where necessary.
• Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records.
• To assist the Property Managers carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues.
• Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts.
• Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices.
• To assist Property Managers in resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required.
• Maintain all relevant documentation to the required standards at both the organisation and premises level.
• To build relationships and work with both internal and external stakeholders of A2Dominion to support the customers.
• To attend and represent A2Dominion, with support, at internal and external meetings and forums when required.
• Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved.

More About You

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Good knowledge of Outlook, Word & Excel
• Experience of delivering excellent customer service in a front facing role
• Proven experience of problem solving for customers and understanding their needs, including vulnerable people

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: [e-mail]

EEO and Inclusion

A2Dominion are proud to be a family friendly employer. Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.

Join Us

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.